Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries via phone, ensuring top-notch service and support.
- Company: Join Lloyds, a leading global workforce solutions provider in Edinburgh.
- Benefits: Enjoy hybrid work flexibility, competitive pay, and ongoing training opportunities.
- Why this job: Make a real impact by helping customers during significant life events with empathy and care.
- Qualifications: Strong customer focus, communication skills, and basic Microsoft Office knowledge required.
- Other info: Temporary contract for 12 months with flexible start dates in March and April 2025.
The predicted salary is between 28000 - 42000 £ per year.
Lloyds is seeking a Customer Service Representative to join a client’s team in Edinburgh. This hybrid role offers a flexible work environment, allowing you to balance office and remote work. Ideal candidates will possess a strong customer focus and the ability to manage customer queries with professionalism, care, and diligence.
As a Customer Service Representative, you’ll play a key role in delivering exceptional service to customers, ensuring their needs are met efficiently. If you’re dedicated to providing high-quality customer support and seeking an opportunity to work with a leading global workforce solutions provider, apply now!
Position: Customer Service Representative
Salary: £14.02 per hour
Job Type: Full Time
Location: Edinburgh (Hybrid)
About the Role
Hours: Monday – Friday, 7 hour shifts between 8am-6pm.
Hybrid Working: 2 days per week in the office after training.
Contract Type: Temporary – 12 months.
Start Date: Flexible start dates in March and April 2025.
Lloyds are recruiting now for Customer Service roles supporting the UK’s largest Banking Group. As a Customer Service Representative, you’ll be handling complex enquiries mainly by phone. You’ll need experience of speaking to customers and have compassion and a desire to do the right thing for them.
An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you to develop in your role.
As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.
Responsibilities:
- Provide first class service to customers by acting as a first point of contact for any queries or requests by phone.
- Strive to resolve queries at the first point of contact, from password resets to more in depth statement queries.
- Handle requests for information or changes to details quickly and securely.
- Ensure all information is recorded efficiently and accurately.
- Deal with situations with care and empathy.
- Put the customer first at every opportunity.
Requirements:
- Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence.
- Good attention to detail, with the ability to identify areas for improvement in the customer journey.
- Strong communication skills, both verbal and written.
- Understanding of Microsoft suite (Word, Excel, Outlook etc).
At our client’s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Customer Service Representative – Hybrid Work | Edinburgh employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative – Hybrid Work | Edinburgh
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding Lloyds' commitment to customer service and their focus on empathy will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice handling customer queries in a role-play scenario. This will help you develop your communication skills and prepare you for the types of complex enquiries you might face in the role, demonstrating your readiness to tackle real-life situations.
✨Tip Number 3
Research common customer service challenges in the banking sector. Being knowledgeable about these issues will allow you to discuss how you would approach them, showing your proactive attitude and problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees of Lloyds if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your approach to fit their environment.
We think you need these skills to ace Customer Service Representative – Hybrid Work | Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Service Representative.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills, attention to detail, and any specific achievements that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of empathy and compassion in this role. Use specific examples from your past experiences to illustrate your customer-focused approach.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Representative.
How to prepare for a job interview at HipHopTune Media
✨Showcase Your Customer Focus
During the interview, emphasise your strong customer focus. Share specific examples of how you've handled customer queries in the past, demonstrating your ability to manage situations with professionalism and care.
✨Demonstrate Empathy and Compassion
Given the nature of the role, it's crucial to convey your understanding of empathy. Prepare to discuss scenarios where you've had to show compassion, especially in sensitive situations, to highlight your suitability for the position.
✨Familiarise Yourself with the Products
Research the products and services you will be supporting, such as workplace pensions and life insurance. Being knowledgeable about these areas will allow you to answer questions confidently and show your commitment to providing exceptional service.
✨Prepare for Common Customer Scenarios
Anticipate common customer queries and think through how you would handle them. Practising responses to potential questions will help you articulate your problem-solving skills effectively during the interview.
