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For Companies At a Glance
- Tasks: Drive partner success and adoption of Cisco solutions while managing the post-sales journey.
- Company: Join Hiperdist, a fast-growing tech distributor focused on collaboration and innovation.
- Benefits: Competitive pay, career progression, and a dynamic work environment.
- Other info: Diverse and inclusive workplace with visible impact on business growth.
- Why this job: Make a real impact by helping partners succeed with cutting-edge Cisco technologies.
- Qualifications: 3 years in Customer Success or Account Management, fluent in English and French.
The predicted salary is between 50000 - 65000 £ per year.
About the Company
At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people-first approach. We are a fast-growing technology distributor that values collaboration, integrity, and innovation.
About the Role
As a Customer Success Manager (CSM) for Cisco, you will act as a strategic advisor to our partners, driving adoption, value realization, and long-term growth across the Cisco portfolio. You will own the post-sales lifecycle, partnering closely with Sales, Presales, and Renewals teams to ensure customers achieve measurable outcomes and expand their engagement with Cisco solutions. This is a high-impact, partner-facing role requiring fluency in English and French.
Qualifications & Experience
- 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.
- Strong experience working with Cisco technologies (e.g., Networking, Security, Collaboration, or SaaS solutions).
- Proven ability to drive adoption, retention, and revenue growth in a B2B environment.
- Experience managing partner or channel relationships is highly preferred.
- Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth).
- Strong understanding of customer lifecycle management and success methodologies.
- Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Fluency in French and English. Relevant Cisco certifications (e.g., CCNA, Customer Success Manager certification) are a strong advantage.
Key Responsibilities
- Own the post-sales customer journey, aligning solutions to partner success plans.
- Drive adoption plans and usage milestones using Cisco Lifecycle Advantage tools.
- Conduct regular Business Reviews (QBRs) with partners to highlight value, insights, and upsell opportunities.
- Collaborate with Sales, Presales, and Renewals to ensure seamless handoffs and co-execution of lifecycle motions.
- Identify expansion and cross-sell opportunities and trigger upsell motions.
- Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud).
- Capture and report on use cases, success stories, and feedback loops.
How Success Is Measured
- Time-to-Onboard: ≤ 30 days from handover
- Adoption Rate: ≥ 80% for key software licenses within 6 months
- Time to First Value (TTFV): ≤ 30 days post-purchase
- Net Promoter Score (NPS): ≥ 50
- Customer Health Score Improvement: Minimum 20% improvement over 6 months
- Partner Engagements: 4+ strategic QBRs per quarter per region
- Expansion Opportunities Identified: At least 1 per account per quarter per region
- Lifecycle Touchpoints Completed: 100% per assigned customer
- Churn Rate: ≤ 5%
What We Offer
- Competitive compensation package, negotiable and aligned with local market norms.
- A progression path to Senior Management at Group level.
- A collaborative, fast-paced environment where your impact is visible and valued.
Equal Opportunity Employer
Hiperdist is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, identity, or experience.
Customer Success Manager in Guildford employer: Hiperdist
Contact Detail:
Hiperdist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to current employees at Hiperdist on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Cisco technologies and how they align with Hiperdist's goals. Show us that you’re not just a fit for the role, but also passionate about the company’s mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences in Customer Success can drive value for Hiperdist. We want to hear specific examples of how you've achieved measurable outcomes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Cisco technologies and any relevant achievements in driving adoption and revenue growth. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention your fluency in both English and French!
Highlight Relevant Experience: We’re looking for someone with a solid background in Customer Success or Account Management. Be sure to detail your experience managing partner relationships and achieving commercial targets. This will help us see how you fit into our fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Hiperdist
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco technologies, especially Networking, Security, and Collaboration solutions. Be ready to discuss how you've used these in past roles and how they can drive value for partners.
✨Showcase Your Customer Success Skills
Prepare examples that highlight your experience in driving adoption and retention in a B2B environment. Think about specific metrics or success stories that demonstrate your ability to manage the customer lifecycle effectively.
✨Practice Your Stakeholder Management
Since this role involves influencing at all levels, practice articulating your communication style. Prepare to discuss how you've successfully collaborated with Sales, Presales, and Renewals teams in previous positions.
✨Be Ready for Business Reviews
Expect to talk about how you would conduct regular Business Reviews (QBRs) with partners. Have a plan in mind for how you would highlight value and identify upsell opportunities during these meetings.