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For Companies At a Glance
- Tasks: Drive partner success and adoption of Cisco solutions in a dynamic, collaborative environment.
- Company: Join Hiperdist, a fast-growing tech distributor focused on innovation and partnerships.
- Benefits: Competitive pay, career progression, and a supportive team culture.
- Other info: Diverse and inclusive workplace with clear paths to senior management.
- Why this job: Make a real impact by helping partners succeed with cutting-edge Cisco technologies.
- Qualifications: 3 years in Customer Success or Account Management, fluent in English and French.
The predicted salary is between 50000 - 60000 £ per year.
About the Company
At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people-first approach. We are a fast-growing technology distributor that values collaboration, integrity, and innovation.
About the Role
As a Customer Success Manager (CSM) for Cisco, you will act as a strategic advisor to our partners, driving adoption, value realization, and long-term growth across the Cisco portfolio. You will own the post-sales lifecycle, partnering closely with Sales, Presales, and Renewals teams to ensure customers achieve measurable outcomes and expand their engagement with Cisco solutions. This is a high-impact, partner-facing role requiring fluency in English and French.
Qualifications & Experience
- 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.
- Strong experience working with Cisco technologies (e.g., Networking, Security, Collaboration, or SaaS solutions).
- Proven ability to drive adoption, retention, and revenue growth in a B2B environment.
- Experience managing partner or channel relationships is highly preferred.
- Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth).
- Strong understanding of customer lifecycle management and success methodologies.
- Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Fluency in French and English.
- Relevant Cisco certifications (e.g., CCNA, Customer Success Manager certification) are a strong advantage.
Key Responsibilities
- Own the post-sales customer journey, aligning solutions to partner success plans.
- Drive adoption plans and usage milestones using Cisco Lifecycle Advantage tools.
- Conduct regular Business Reviews (QBRs) with partners to highlight value, insights, and upsell opportunities.
- Collaborate with Sales, Presales, and Renewals to ensure seamless handoffs and co-execution of lifecycle motions.
- Identify expansion and cross-sell opportunities and trigger upsell motions.
- Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud).
- Capture and report on use cases, success stories, and feedback loops.
How Success Is Measured
- Time-to-Onboard: ≤ 30 days from handover
- Adoption Rate: ≥ 80% for key software licenses within 6 months
- Time to First Value (TTFV): ≤ 30 days post-purchase
- Net Promoter Score (NPS): ≥ 50
- Customer Health Score Improvement: Minimum 20% improvement over 6 months
- Partner Engagements: 4+ strategic QBRs per quarter per region
- Expansion Opportunities Identified: At least 1 per account per quarter per region
- Lifecycle Touchpoints Completed: 100% per assigned customer
- Churn Rate: ≤ 5%
What We Offer
- Competitive compensation package, negotiable and aligned with local market norms.
- A progression path to Senior Management at Group level.
- A collaborative, fast-paced environment where your impact is visible and valued.
Equal Opportunity Employer
Hiperdist is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, identity, or experience.
Locations
Customer Success Manager in Camberley, Surrey employer: Hiperdist
Contact Detail:
Hiperdist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Camberley, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Cisco technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to Customer Success and Cisco solutions. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven adoption and revenue growth in previous roles. Numbers speak volumes, so bring those metrics to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in Camberley, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Cisco technologies and any relevant achievements in driving adoption and revenue growth. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention your fluency in both English and French!
Highlight Relevant Experience: We’re looking for someone with a solid background in Customer Success or Account Management. Be sure to detail your experience managing partner relationships and any success stories that showcase your ability to drive results in a B2B environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hiperdist
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco technologies, especially Networking, Security, and Collaboration. Be ready to discuss how you've used these in past roles and how they can drive customer success.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you successfully drove adoption and retention. Highlight any measurable outcomes, like improved NPS scores or reduced churn rates, to demonstrate your impact.
✨Master the Art of Stakeholder Management
Think about how you've influenced stakeholders at various levels in your past positions. Be ready to share stories that showcase your communication skills and ability to build strong relationships with partners.
✨Prepare for Business Reviews
Since conducting QBRs is a key responsibility, practice how you would present value insights and upsell opportunities. Have a few mock scenarios in mind to show how you would approach these discussions with partners.