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- Tasks: Drive partner success and growth with Cisco's innovative solutions.
- Company: Join Hiperdist, a fast-growing tech distributor focused on collaboration and integrity.
- Benefits: Competitive salary, career progression, and a diverse, inclusive workplace.
- Other info: Opportunity for rapid career advancement to Senior Management.
- Why this job: Be a strategic advisor and make a real impact in the tech industry.
- Qualifications: 3 years in Customer Success or Account Management, fluent in English and French.
The predicted salary is between 50000 - 65000 £ per year.
At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people-first approach. We are a fast-growing technology distributor that values collaboration, integrity, and innovation.
As a Customer Success Manager (CSM) for Cisco, you will act as a strategic advisor to our partners, driving adoption, value realization, and long-term growth across the Cisco portfolio. This is a high-impact, partner-facing role requiring fluency in English and French.
- 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.
- Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth).
- Strong understanding of customer lifecycle management and success methodologies.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Fluency in French and English.
- CCNA, Customer Success Manager certification are a strong advantage.
Adoption Rate: ≥ 80% for key software licenses within 6 months
Net Promoter Score (NPS): ≥ 50
Expansion Opportunities Identified: At least 1 per account per quarter per region
Competitive compensation package, negotiable and aligned with local market norms.
A progression path to Senior Management at Group level.
Equal Opportunity Employer. Hiperdist is committed to building a diverse and inclusive workplace.
Locations
CSM Manager in Camberley, Surrey employer: Hiperdist
Contact Detail:
Hiperdist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in Camberley, Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hiperdist on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Cisco's products and how they fit into the market. We want to show that we’re not just another candidate, but the perfect fit.
✨Tip Number 3
Showcase our success stories! Be ready to share specific examples of how we've driven customer success in previous roles. Numbers speak volumes, so let’s flaunt those achievements!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight exactly what Hiperdist is looking for.
We think you need these skills to ace CSM Manager in Camberley, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CSM Manager role. Highlight your experience in Customer Success and any relevant certifications, like CCNA, to show us you’re the right fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've driven adoption or revenue growth in previous roles to demonstrate your impact.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible, so we can easily see how your skills align with what we're looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hiperdist
✨Know Your Stuff
Make sure you brush up on Cisco's products and services, especially in Networking, Security, Collaboration, and SaaS solutions. Being able to discuss how these can drive value for partners will show that you're not just familiar with the tech but also understand its impact on customer success.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven growth. Highlight any commercial targets you've owned, like renewals or revenue growth, to demonstrate your ability to deliver results.
✨Fluency is Key
Since this role requires fluency in both English and French, practice speaking in both languages before the interview. You might even want to prepare a few key phrases or responses in French to showcase your language skills during the conversation.
✨Engage with Stakeholders
Think about how you can influence stakeholders at all levels. Prepare to discuss your approach to stakeholder management and how you've successfully navigated complex relationships in previous roles. This will highlight your communication skills and strategic thinking.