At a Glance
- Tasks: Drive partner success and adoption of Cisco solutions in a dynamic, collaborative environment.
- Company: Join Hiperdist, a fast-growing tech distributor focused on innovation and partnerships.
- Benefits: Competitive pay, career progression, and a vibrant workplace where your contributions matter.
- Other info: Diverse and inclusive workplace welcoming all qualified applicants.
- Why this job: Make a real impact by helping partners succeed with cutting-edge Cisco technologies.
- Qualifications: 3 years in Customer Success or Account Management, fluent in English and French.
The predicted salary is between 60000 - 75000 £ per year.
At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people-first approach. We are a fast-growing technology distributor that values collaboration, integrity, and innovation.
As a Customer Success Manager (CSM) for Cisco, you will act as a strategic advisor to our partners, driving adoption, value realization, and long-term growth across the Cisco portfolio. You will own the post-sales lifecycle, partnering closely with Sales, Presales, and Renewals teams to ensure customers achieve measurable outcomes and expand their engagement with Cisco solutions. This is a high-impact, partner-facing role requiring fluency in English and French.
Qualifications & Experience
- 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.
- Strong experience working with Cisco technologies (e.g., Networking, Security, Collaboration, or SaaS solutions).
- Proven ability to drive adoption, retention, and revenue growth in a B2B environment.
- Experience managing partner or channel relationships is highly preferred.
- Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth).
- Strong understanding of customer lifecycle management and success methodologies.
- Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Fluency in French and English.
- Relevant Cisco certifications (e.g., CCNA, Customer Success Manager certification) are a strong advantage.
Key Responsibilities
- Own the post-sales customer journey, aligning solutions to partner success plans.
- Drive adoption plans and usage milestones using Cisco Lifecycle Advantage tools.
- Conduct regular Business Reviews (QBRs) with partners to highlight value, insights, and upsell opportunities.
- Collaborate with Sales, Presales, and Renewals to ensure seamless handoffs and co-execution of lifecycle motions.
- Identify expansion and cross-sell opportunities and trigger upsell motions.
- Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud).
- Capture and report on use cases, success stories, and feedback loops.
How Success Is Measured
- Time-to-Onboard: ≤ 30 days from handover
- Adoption Rate: ≥ 80% for key software licenses within 6 months
- Customer Health Score Improvement: Minimum 20% improvement over 6 months
- Expansion Opportunities Identified: At least 1 per account per quarter per region
- Lifecycle Touchpoints Completed: 100% per assigned customer
What We Offer
- Competitive compensation package, negotiable and aligned with local market norms.
- A progression path to Senior Management at Group level.
- A collaborative, fast-paced environment where your impact is visible and valued.
Equal Opportunity Employer
Hiperdist is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, identity, or experience.
Customer Success Manager in Camberley employer: Hiperdist Ltd
At Hiperdist, we pride ourselves on being a people-first employer that fosters a collaborative and innovative work culture. As a Customer Success Manager, you will not only have the opportunity to drive meaningful impact for our partners but also benefit from a competitive compensation package and a clear progression path to senior management. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to grow within our fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Camberley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hiperdist Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hiperdist Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Camberley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hiperdist Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hiperdist Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hiperdist Ltd!
How to prepare for a job interview at Hiperdist Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
