Customer Service Advisor in Loughborough

We’re partnering with a leading student accommodation operator to appoint a Customer Service Advisor for one of their modern, purpose-built sites in Leicester. This is an excellent opportunity for someone who enjoys being at the heart of a residential community, delivering exceptional customer service and creating a positive experience for residents on a daily basis. You’ll be a visible presence across the building, supporting residents, visitors, and operational teams while helping to ensure the site runs smoothly, safely, and efficiently.

The Role

• Deliver a professional and welcoming front-of-house reception service for residents, visitors, contractors, and partners.
• Actively engage with residents throughout the building, providing support and ensuring a positive customer experience.
• Handle day-to-day enquiries, resolving issues efficiently and escalating where required.
• Assist with resident viewings and promote the accommodation's services and facilities.
• Manage parcel deliveries, reception administration, and general correspondence.
• Complete incident reports, welfare checks, room inspections, and other operational tasks.
• Respond appropriately to alarm activations and support emergency procedures when required.
• Identify hazards, report maintenance issues, and contribute to a safe living environment.
• Support health & safety, compliance checks, and operational procedures across the site.
• Maintain high presentation standards throughout reception, communal areas, lounges, lift lobbies, and hallways.
• Work closely with site management, maintenance teams, and operational colleagues to deliver an exceptional resident experience.

What We're Looking For:

• Previous experience in a customer-facing, hospitality, residential, retail, or front-of-house environment.
• A genuine passion for customer service and delivering outstanding resident experiences.
• Excellent verbal and written communication skills.
• Confident, professional, and approachable manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced environment and taking ownership of tasks.
• Good IT literacy and attention to detail.
• A proactive, hands-on approach with a willingness to support across all aspects of site operations.
• Ability to build positive relationships with residents, colleagues, and external stakeholders.

Desirable

• Experience within student accommodation, residential property, hospitality, or serviced living environments.
• Knowledge of health & safety procedures and incident reporting.
• Experience carrying out inspections, welfare checks, or operational compliance tasks.

Why Apply?

• Opportunity to join a growing and highly regarded student accommodation operator.
• Varied and hands-on role with real responsibility and resident interaction.
• Supportive and collaborative team environment.
• Excellent opportunity to develop your customer service and operational experience within the residential sector.

Leicester Full Time | Monday – Friday | 9:00am – 5:30pm £25,757 per annum