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For Companies At a Glance
- Tasks: Support the General Manager in running a vibrant site and leading a dynamic team.
- Company: A lively City Centre site with a focus on customer engagement and service excellence.
- Benefits: Competitive salary, career progression, and a fun, energetic work environment.
- Why this job: Join a fast-paced team where your ideas and energy will shine.
- Qualifications: Strong communication skills and experience in customer-facing roles.
- Other info: Monday to Friday hours with opportunities for weekend check-ins.
The predicted salary is between 36000 - 60000 £ per year.
What You'll Be Doing:
- Working alongside the General Manager, you'll help keep the site running smoothly while pushing standards, engagement, and results forward.
- Leading and motivating the on-site team to deliver standout customer service.
- Driving a proactive, sales-focused culture - promoting services, events, and on-site initiatives.
- Keeping daily operations tight and organised, with systems and admin completed accurately.
- Supporting team development through coaching, feedback, and regular check-ins.
- Making sure Health & Safety and compliance standards are met at all times.
- Managing contractor visits and ensuring works are completed safely and professionally.
- Handling bookings, allocations, invoices, purchase orders, and aged debt.
- Taking ownership of resident queries and complaints, calmly and confidently.
- Playing a key role in hitting site KPIs such as rebookings, surveys, PPM completion, and debt control.
This Role Is For You If You…
- Love being customer-facing and thrive in a busy, people-focused environment.
- Enjoy leading teams and bringing out the best in others.
- Have a commercial mindset and naturally look for upsell opportunities.
- Stay cool under pressure and keep things moving when it's busy.
What You'll Need:
- Strong communication skills and confidence dealing with customers face-to-face.
- Good organisation and attention to detail.
- The right to work in the UK.
- Experience in PBSA, hospitality, leisure, or residential settings.
Nice to have (but not essential):
- Health & Safety knowledge or qualifications (IOSH or similar).
- Experience managing maintenance or contractor schedules.
Why this role?
- A standout, City Centre site with energy and pace.
- A role where ideas, energy, and initiative are noticed.
- Plenty of variety - no two days are the same.
- Real long-term career progression for someone ambitious and performance-driven.
- Monday-Friday 9am-5.30pm (with check in/out weekends required).
Assistant General Manager in West Bromwich employer: Hintel UK
Contact Detail:
Hintel UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We suggest role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've motivated teams or handled customer complaints. We want to see that you can keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant General Manager in West Bromwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re excited about leading teams and delivering top-notch customer service. Share specific examples of how you've done this in the past!
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your experience in PBSA, hospitality, or similar settings, and don’t forget to mention any relevant skills like organisation and communication. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hintel UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant General Manager. Familiarise yourself with the key tasks like leading a team, managing operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves motivating a team, be ready to share specific examples of how you've successfully led teams in the past. Talk about your approach to coaching and feedback, and how you’ve driven results in previous positions. This will show that you’re not just a manager, but a leader.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of a few challenging situations you've faced and how you resolved them. Highlight your calmness under pressure and your ability to maintain high standards of service, as these are crucial for the role.
✨Demonstrate Your Commercial Mindset
Be prepared to discuss how you can drive a sales-focused culture. Share ideas on upselling services or events and how you’ve identified opportunities in past roles. This will show that you’re proactive and aligned with the company’s goals for growth and engagement.
