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- Tasks: Manage day-to-day operations and engineering services for a portfolio of properties.
- Company: Join Helix, a leading property management company under Hines, known for innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Shape the future of property management while delivering top-notch service to clients.
- Qualifications: Professional membership, multi-site experience, and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic and supportive team.
The predicted salary is between 36000 - 60000 £ per year.
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK.
Responsibilities:
- Responsible for all aspects of the day-to-day management and delivery of all engineering services to the occupiers, involving project management of plant and space refurbishment within a live site.
- Maintain the highest levels of hospitality and customer service while ensuring that service delivery, financial management, and project timelines are met in accordance with contractual agreements.
- Manage service contracts, assess quotes and fees to ensure best value and deliverability.
- Co-ordinate and develop a first class service team with key service contractors.
- Hold progress monitoring meetings, at least monthly, with the services maintenance contractors to monitor compliance with the contract scope of works and progress with the planned preventative maintenance activity.
- Control costs in line with budget (or agreed variances) associated with planned maintenance and additional works.
- Supervise the maintenance audit regimes and safe systems of work, and actively manage continuous improvement by the contractor.
- Supervise the provision of all service delivery to buildings under management, having regard to the standards required.
- Act within the authority delegated by Helix Property.
- Perform any other duties necessary in the interest of the smooth and efficient running of the building.
- Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’.
- Be available out of ‘normal’ working hours and at short notice if the needs of the building so require.
- Strict adherence to non-disclosure agreements and a high degree of confidentiality.
Qualifications:
- Membership of a Professional body (e.g. BIFM / IFMA)
- IOSH / NEBOSH
- Managing multi-site property experience
- Basic understanding of commercial leases / service charges
- Experience of liaising with clients, occupiers, consultants and local authorities.
Facilities Manager in Telford employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Facilities Manager role.
✨Tip Number 2
Prepare for interviews by researching Helix and Hines thoroughly. Understand their values and recent projects. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to project management and customer service. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe that this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Facilities Manager in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing engineering services and project management, as well as any relevant qualifications like BIFM or IFMA membership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how you can contribute to our team at Helix. Be sure to mention your customer service skills and experience with service contracts.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s cost savings, successful project completions, or improved service delivery, we love to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hines
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities outlined in the job description. Familiarise yourself with Helix's approach to property management and their relationship with Hines, as this will show your genuine interest in the company.
✨Showcase Your Experience
Prepare examples from your past roles that demonstrate your ability to manage engineering services, oversee project management, and maintain high levels of customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Smart Questions
Come prepared with insightful questions about the role, the team, and the company's future plans. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Soft Skills
Facilities management isn't just about technical skills; it's also about communication and leadership. Be ready to discuss how you've successfully led teams, managed client relationships, and handled challenging situations in the past.