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- Tasks: Lead the service charge team and manage a portfolio of properties with a focus on innovation.
- Company: Join Hines, a top global real estate investment manager recognised for excellence and innovation.
- Benefits: Competitive salary, comprehensive training, generous vacation packages, and a supportive work environment.
- Why this job: Be part of a dynamic team driving change in property management and sustainability.
- Qualifications: Experience in accounting and service charge management, with strong communication and organisational skills.
- Other info: Exciting growth opportunities in a collaborative, open-plan office culture.
The predicted salary is between 50000 - 60000 £ per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets. Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof, the surveying, facilities management and finance functions work closely and collaboratively together.
You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology. You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
Minimum Requirements include:
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
- Good typing skills and high level of accuracy
- Strong communication skills, both verbal and written
- Good numerical skills including computer literacy (Excel, Word, MS Outlook)
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Ability to work under pressure
- A thorough knowledge of RICS regulations and accounting procedures
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed‑use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognise that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritise investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centring our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Service Charge Manager employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find folks who work at Hines or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Hines and Helix thoroughly. Understand their values, recent projects, and what makes them tick. This way, you can tailor your answers to show how you fit into their culture and goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Service Charge Manager role. Highlight your skills in accounting, team leadership, and problem-solving to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Hines and Helix.
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your relevant experience in accounting and service charge management, and don’t forget to mention your familiarity with TRAMPS or Yardi!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for property management and how your skills align with Hines' values. Keep it concise but impactful.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so let us know how you’ve made a difference in your past positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Hines!
How to prepare for a job interview at Hines
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your strong numerical skills. Brush up on your accounting knowledge, especially around service charge calculations and RICS guidelines. Be ready to discuss how you've managed budgets and reconciliations in the past.
✨Showcase Your Leadership Skills
You'll be overseeing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've guided and trained teams before, and be ready to discuss your approach to setting goals and monitoring performance against KPIs.
✨Familiarise Yourself with TRAMPS/Yardi
Since previous experience with TRAMPS or Yardi is a must, make sure you can talk confidently about your familiarity with these systems. If you have specific examples of how you've used them to improve processes or solve problems, share those during the interview.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex financial concepts to clients or colleagues who may not have a finance background.