Senior Surveyor

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK.

The role will be based in our Telford office and is that of a Senior Surveyor. The role itself will be to manage all aspects of day-to-day property management and delivery of property management services across a regional portfolio comprising but not restricted to light industrial and retail parks. The individual will be expected to:

• Ensure that all properties within the portfolio are managed effectively and efficiently and to ensure that value is maximised, voids kept to a minimum and Client’s objectives achieved.
• Manage the collection of rents, service charges and insurance.
• Ensure that service charge budgets and reconciliations are correct and produced in a timely manner.
• Make certain that service charge expenditures versus the budgets throughout the financial year are appropriately managed.
• Ensure insurance claims are processed efficiently and correctly.
• Ensure that fees are issued as and when appropriate for works excluded from the management contract.
• Prepare formal client reporting as required for issue to internal and external parties.
• Work alongside the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted, and cyclical maintenance.
• Assist with the project management of internal and external works alongside the relevant surveyor or professional consultant.
• Implement a programme of regular site visits to ensure all buildings are in good order and complete inspection reports remotely.
• Manage data and e-mails and ensure all client files are kept up to date.
• Be proactive in your communication with colleagues and in building relationships with all stakeholders.
• Ensure that company policies and procedures are consistently applied to required standards.
• Develop processes to effectively circulate information and communicate regularly with tenants concerning management issues.
• Contribute to wider Helix and Hines projects.

Minimum Requirements include:

• MRICS qualification or 4+ years of commercial property management experience.
• Experience of liaising with multilevel stakeholders including Clients, professional teams, lenders, investors etc.
• Thorough understanding of commercial leases / service charges.
• Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
• Ability to complete own work under minimal supervision / guidance depending on level of experience.
• Make decisions regarding the management of the portfolio for which you are responsible.
• High level of organisational and administrative skills.
• A full clean driver’s licence.
• Strong communication skills, both verbal and written.
• Good numerical skills including computer literacy (Excel, Word, MS Outlook).
• Able to use initiative and take responsibility.
• Thorough knowledge of current Health & Safety legislation.
• Thorough knowledge of buildings, maintenance, and service.
• Ability to work under pressure.
• Able to fit in with a diverse work team.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.