Surveyor /Senior Surveyor - Commercial Property Management in London

Helix is a specialist property management company established in 1996, focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office.

In February 2022, Helix was acquired by Hines, marking an exciting new chapter to further propel our property management offering and customer-centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.

Responsibilities

• The role will be based in our head office in Covent Garden and is that of a Senior Surveyor, managing predominantly Central London multi-let offices.
• Carry out various property management tasks as directed.
• Ensure that all properties within the portfolio are managed effectively and efficiently to maximise value, minimise voids, and achieve Client's objectives.
• Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties.
• Ensure that company policies and procedures are consistently applied to protect the interests of Helix and Hines.
• Work alongside the facilities management team to oversee day-to-day maintenance matters.
• Assist with the project management of internal and external works alongside the relevant surveyor or professional consultant.
• Manage data and e-mails and ensure all client files are kept up to date.
• Take responsibility for the collection of rents and service charges.
• Ensure that service charge budgets and reconciliations are correct and produced in a timely manner.
• Implement a programme of regular site visits to ensure all buildings are in good order and complete inspection reports remotely.
• Be proactive in communication with colleagues and in building relationships with all stakeholders.
• Contribute to wider Helix and Hines projects.
• Ensure insurance claims are processed efficiently and correctly.
• Develop processes to effectively circulate information and communicate regularly with tenants concerning management issues.
• Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
• Ensure that fees are issued as and when appropriate for works excluded from the management contract.
• Ability to complete own work under minimal supervision/guidance depending on level of experience.
• Make decisions regarding the management of the portfolio for which you are responsible.
• Actively support and encourage personal and professional development of colleagues, especially those in direct management.

Qualifications

• MRICS qualification or 6+ years of commercial property management experience.
• Experience of administration within the context of an office such as utilisation of Microsoft Office and Outlook.
• Experience of liaising with multilevel stakeholders including Clients, professional teams, lenders, investors etc.
• Ability to demonstrate and apply Level 3 RICS competencies.
• Thorough understanding of commercial leases/service charges.
• Experience of liaising with clients, occupiers, consultants and local authorities.
• A full clean driver's licence.
• Good numerical skills including computer literacy (Excel, Word, MS Outlook).
• Ability to work alone or as part of a team.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across various property types, designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. We are an equal opportunity employer and support workforce diversity.