At a Glance
- Tasks: Lead sales efforts and provide exceptional customer service in our vibrant Glasgow West End accommodation.
- Company: Join aparto, an award-winning student experience provider across the UK, Ireland, Italy, and Spain.
- Benefits: Enjoy a fun work environment, opportunities for growth, and a chance to make a difference.
- Other info: Engage in exciting events and social functions while building valuable skills.
- Why this job: Be part of a community-focused team that values your input and fosters personal development.
- Qualifications: Sales skills, teamwork, and a passion for helping students are essential.
The predicted salary is between 24000 - 30000 £ per year.
Overview
aparto is an award-winning accommodation and student experience provider based across the UK, Ireland, Italy, and Spain. We want to provide amazing community experiences by investing in our people, our facilities, and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to improve constantly by taking feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities
As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes:
- Conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries while maintaining a high standard of customer service.
- Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues.
- Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution.
- Conducting viewings of the show flat, maintaining cleanliness and tidiness in preparation for viewings.
- Engaging in face-to-face sales interactions and answering incoming calls.
- Providing prospective students with relevant information about the local area.
- Updating the site’s social media accounts daily.
- Organising and managing events on-site throughout the academic year.
- Promoting the brand at student fairs and universities.
- Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales.
- Providing weekly performance-related information to share with the management team.
- Driving sales conversions through responsive, proactive follow-up, and outstanding customer service.
- Occasionally working evenings or weekends for events and fairs (ad-hoc).
- Carrying out duties as requested by the General or Assistant Manager.
- Meeting and greeting customers and external visitors.
- Ensuring compliance with Health & Safety requirements on-site.
Qualifications
- Sales Ability: Proficient in sales techniques with the ability to effectively promote products or services.
- Team Collaboration: Capable of working independently or as part of a team, demonstrating adaptability and cooperation.
- Self-motivation: Intrinsic drive and excellent communication skills to effectively convey ideas and motivate oneself.
- Customer Focus: Customer-centric mindset with proficiency in computer usage to enhance customer experiences.
- Outgoing Nature: Sociable, enthusiastic, and possessing a good sense of humour, coupled with the ability to apply common sense in diverse situations.
- Understanding of Student Issues: Familiarity with issues affecting students, enabling the provision of relevant support and assistance.
- Organisational Skills: Competent in organising tasks, meeting deadlines, and achieving set targets.
- Social Media Proficiency: Experience utilising social media platforms to engage audiences and effectively promote initiatives.
- Approachability: Friendly and approachable demeanour coupled with a proactive ‘can-do’ attitude.
- Effective Communication: Proficient in communicating orally and in writing with individuals at all levels.
- Problem-Solving Ability: Strong problem-solving skills and the capacity to use initiative to address challenges effectively.
- Transferable Skills: Previous experience in student accommodation or hospitality industry, showcasing transferable skills applicable to the role.
- Influencing Skills: Demonstrated ability to influence others positively, coupled with a professional and persuasive approach.
- Customer Service Excellence: Strong track record of delivering exceptional customer service, prioritising customer satisfaction.
- Engagement in Social Functions: Willingness to participate in social functions such as Halloween, Christmas, and Student Open Days.
- Commitment to Continuous Learning: A desire to learn and develop continually, embracing opportunities for personal and professional growth.
We are an equal opportunity employer and support workforce diversity.
Sales & Services Assistant in Glasgow employer: Hines
aparto is an exceptional employer that prioritises the growth and well-being of its employees while fostering a vibrant community atmosphere in the heart of Glasgow's West End. With a commitment to continuous improvement, aparto offers extensive training and development opportunities, ensuring that team members can thrive in their roles and contribute to creating memorable experiences for students. The inclusive work culture encourages collaboration and creativity, making it a rewarding place to build a career in the student accommodation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Services Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hines:Your cover letter is your chance to shine! Tell us why you want to work at Hines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hines!
How to prepare for a job interview at Hines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
