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For Companies At a Glance
- Tasks: Lead a team to create exceptional living experiences for students while achieving business goals.
- Company: Aparto is a leading student accommodation provider in the UK and Ireland, focused on community and improvement.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and a supportive workplace culture.
- Why this job: Join a dynamic team dedicated to enhancing student life and making a real impact in communities.
- Qualifications: Strong communication skills, operational management experience, and proficiency in Microsoft Office required.
- Other info: Hines values diversity and innovation, recognised as one of Fast Company’s Most Innovative Companies for 2024.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Who Are We
aparto is an accommodation and student experience provider based in the UK and Ireland, dedicated to creating memorable experiences in our communities by investing in our people, facilities, and brand. We offer a unique professional environment focused on student homes, not just student rooms, and are committed to continuous improvement through feedback from our teams, residents, and partners. Our goal is to provide safe, enjoyable places to live and work.
Responsibilities
Role Profile
As General Manager, you will lead your team to deliver exceptional experiences for residents while achieving operational, financial, and business performance targets. You will implement company strategies related to property management, driving improvements and operational excellence.
- Lead regional teams across student accommodation sites with strategic vision.
- Manage refurbishments and operational projects, ensuring clear direction and stakeholder buy-in.
- Ensure compliance with legislation including Health & Safety, Data Protection, and Privacy laws.
- Build and maintain relationships within private and academic sectors.
- Grow client business by identifying opportunities and understanding external needs and internal capabilities.
- Take financial responsibility for all sites, aiming for continuous bottom-line improvement.
- Oversee rent collection, financial reporting, and invoice processing.
- Prioritize customer needs in decision-making processes.
- Represent customer interests within the organization to inform decisions.
- Create a positive, high-support, high-challenge workplace culture aligned with brand values.
- Identify and lead initiatives to improve overall operations and success.
- Develop market knowledge, including understanding university environments and competitors.
- Monitor leasing performance, prepared to discuss metrics and respond to shifts with strategic adjustments.
- Lead facilities team to maintain property standards and safety.
- Conduct safety inspections and update safety management systems regularly.
- Ensure properties are safe environments for living and working.
- Organize H&S training focusing on emergency procedures and risk management.
- Coordinate with external authorities on safety guidelines and best practices.
Qualifications
Person Specification
- Approachable, professional, responsive, and dedicated with a solid educational background.
- Strong written and numerical skills.
- Excellent communication abilities at all levels.
- Deep understanding of operations management and effective implementation skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Experience with property management software is essential.
Closing
At Hines, we aim for excellence as a global real estate investment leader, believing that real estate is fundamentally about people. Our diverse portfolio includes assets across living, office, retail, mixed-use, logistics, and life sciences, valued at over $93.2 billion. We combine local expertise with global insights, taking calculated risks to exceed expectations and tailor solutions for our clients.
Our projects enhance cities and promote sustainability, but our true strength lies in our 5,000 employees across 30 countries, drawing on a 65-year history to drive progress. We invest heavily in our people through training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive.
Hines was named one of Fast Company’s Most Innovative Companies for 2024. We are an equal opportunity employer committed to diversity. Please no third-party inquiries, calls, or emails regarding this position.
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General Manager employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation landscape in the UK and Ireland. Understanding the unique challenges and opportunities in this sector will help you demonstrate your strategic vision during interviews.
✨Tip Number 2
Network with professionals in the property management and student accommodation fields. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the General Manager role.
✨Tip Number 3
Prepare to discuss your experience with operational excellence and financial management. Be ready to share specific examples of how you've driven improvements and achieved targets in previous roles, as this will be crucial for the position.
✨Tip Number 4
Research aparto's values and recent initiatives. Tailoring your conversation to align with their commitment to creating memorable experiences and continuous improvement will show your genuine interest in the company and its mission.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and property management. Emphasise your leadership skills and any achievements that demonstrate your ability to improve business performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the student accommodation sector and your vision for enhancing resident experiences. Use specific examples from your past roles to illustrate how you can contribute to aparto's goals.
Highlight Relevant Skills: In your application, focus on your strong written and numerical skills, as well as your proficiency in Microsoft Office and property management software. Mention any experience with compliance and safety regulations, as these are crucial for the role.
Showcase Your Leadership Style: Describe your approach to building a positive workplace culture and how you have successfully led teams in the past. Highlight your ability to balance support and challenge to drive team performance and achieve operational excellence.
How to prepare for a job interview at Hines
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading teams, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, focusing on your approach to motivating and developing team members.
✨Understand the Company Culture
Research aparto's values and mission to understand their focus on creating memorable experiences for residents. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a positive workplace culture.
✨Prepare for Operational Questions
Expect questions related to operations management, financial responsibility, and compliance with legislation. Brush up on your knowledge of property management best practices and be ready to discuss how you've handled similar responsibilities in previous roles.
✨Demonstrate Market Knowledge
Familiarise yourself with the student accommodation market, including trends and competitors. During the interview, showcase your understanding of the university environment and how it impacts business decisions, as this will highlight your strategic thinking capabilities.
