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For Companies At a Glance
- Tasks: Lead a team to create memorable experiences for students in accommodation.
- Company: Hines is a global leader in real estate, known for innovation and excellence.
- Benefits: Enjoy competitive pay, comprehensive training, and generous vacation packages.
- Why this job: Make a real impact on student lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Join a diverse team dedicated to enhancing communities and fostering connections.
The predicted salary is between 43200 - 72000 £ per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
At aparto, we’re more than just student accommodation, we’re a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they’ve lived away from their families. That’s why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.
Responsibilities
- As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals.
- You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.
- Lead and provide forward-thinking direction for regional teams in each student accommodation location.
- Ensure operational, financial, and other objectives are met.
- Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
- Manage change effectively, motivating teams to achieve results.
- Ensure compliance with all agreements, leases, and contracts.
- Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in.
- Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy.
- Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities.
- Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance.
- Oversee the provision of a service focused on customer retention and recommendation.
- Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment.
- Identify opportunities to improve the company's overall operation and success, leading improvement initiatives.
- Deliver on customer retention and recommendation performance.
- Develop a thorough understanding of each market, including the universities and competitors.
- Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance.
- Work with relevant teams to agree on improvements, changes, or fixes to properties.
- Conduct regular inspections of flats and common areas to maintain high standards.
Qualifications
- Approachable yet professional, responsive, and dedicated manner.
- Good level of general education.
- Strong written and numeric skills.
- Excellent communication skills at all levels.
- Great knowledge and understanding of operations management with the ability to implement it effectively.
- Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
General Manager employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation sector and understand the unique challenges it faces. This knowledge will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of aparto or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and projects in the past. Highlighting your leadership skills and ability to drive operational excellence will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and innovations in property management. Being able to speak knowledgeably about recent developments will set you apart as a candidate who is forward-thinking and ready to contribute to the company's success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and leadership roles. Emphasise your achievements in operational excellence and team management, as these are key for the General Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating positive experiences in student accommodation. Mention specific strategies you would implement to enhance operational performance and customer satisfaction.
Highlight Relevant Skills: In your application, focus on your strong written and numeric skills, as well as your proficiency in Microsoft Office and property management software. These skills are essential for the role and should be clearly stated.
Showcase Leadership Experience: Provide examples of how you've successfully led teams and managed change in previous roles. Highlight any initiatives you've implemented that resulted in improved performance or customer retention.
How to prepare for a job interview at Hines
✨Understand the Company Culture
Before your interview, take some time to research Hines and aparto. Understand their values, mission, and what makes them unique in the student accommodation sector. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, driven operational excellence, or implemented change. Highlight your ability to motivate and inspire others.
✨Prepare for Financial Discussions
Since the role involves financial responsibility, be ready to discuss your experience with budgeting, financial performance, and asset management. Bring specific examples of how you've improved financial outcomes in previous roles.
✨Demonstrate Problem-Solving Abilities
The interviewers will likely want to know how you handle challenges. Prepare to discuss situations where you've identified problems, implemented solutions, and achieved positive results. This will show your proactive approach to operational management.
