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For Companies At a Glance
- Tasks: Assist with customer queries, sales support, and administrative tasks in a vibrant student accommodation setting.
- Company: aparto is a leading provider of student accommodation in the UK and Ireland, focused on enhancing student experiences.
- Benefits: Enjoy a fun work environment, comprehensive training, and opportunities for personal development.
- Why this job: Join an award-winning team dedicated to creating safe, enjoyable living spaces for students.
- Qualifications: Friendly, reliable, and enthusiastic individuals with customer service experience are encouraged to apply.
- Other info: Be part of a dynamic team that values feedback and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Who Are We
apartois an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities
Role Profile
This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team. To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. Responsibilities include, but are not limited to:
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To manage all general student related queries and correspondence
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To provide weekly performance updates to the management team
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To ensure that our Marketing Suite is kept up to date and ready for site tours
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To make appointments and assist with viewings of the Marketing Suite
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To participate in face to face marketing activities such as student fairs, and experience programme
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To inspect flats, room and kitchens during our turnaround period
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To assist with the summer turnaround period; to include resident check outs and check ins
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To prepare the documentation and welcome packs for all new residents
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To represent as Ambassadors for Front-Of-House
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To manage, improve and update the office information systems
Qualifications
Person Specification
We have great people who put the customer at the forefront everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto’s service and offering.
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Friendly and approachable
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Can do attitude
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Able to communicate effectively with people at all levels (orally and in writing)
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Good problem solving skills / ability to use own initiative
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Responsive to all queries
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Influencing skills and a professional approach
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Student accommodation experience
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Customer service experience
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Basic CRB Disclosure
- Outgoing and happy member of a team
- Enthusiastic
- Willingness to get involved in social experiences
- A desire to learn and to continually develop
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Willing to attend relevant training days/sessions
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Willing to seek feedback and review ways to improve
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients\’ needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines\’ success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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Customer Service & Sales Assistant employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Assistant
✨Tip Number 1
Familiarise yourself with aparto's values and mission. Understanding their commitment to providing exceptional student experiences will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled queries or resolved issues in previous roles. This will highlight your problem-solving abilities and your friendly, approachable nature.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can provide insights into the company culture and expectations, and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your experience with student accommodation or similar environments. Being able to relate your past experiences to the specific responsibilities of the role will show that you're a great fit for the team.
We think you need these skills to ace Customer Service & Sales Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service & Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what aparto is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of aparto's mission and values that resonate with you, and explain how you can contribute to their goal of providing excellent student experiences.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or sales experience, particularly in student accommodation or similar environments. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hines
✨Show Your Friendly Side
As a Customer Service & Sales Assistant, being friendly and approachable is key. Make sure to smile, maintain eye contact, and engage warmly with your interviewers. This will demonstrate that you embody the values of aparto and can connect well with students.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've effectively solved problems in previous roles. This could be anything from handling difficult customer queries to improving processes. Show that you can think on your feet and are proactive in finding solutions.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle various scenarios, such as managing student inquiries or providing updates to the management team.
✨Express Your Enthusiasm for Learning
Apart from having the right skills, showing a willingness to learn and develop is essential. Talk about any relevant training you've undertaken or express your eagerness to participate in future training sessions. This will show that you're committed to personal growth and improving aparto's service.
