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- Tasks: Support sales and leasing while providing top-notch customer service and admin support.
- Company: Join Hines, a global leader in real estate known for innovation and excellence.
- Benefits: Enjoy competitive pay, comprehensive training, and generous vacation packages.
- Other info: Participate in exciting marketing activities and represent the company as an ambassador.
- Why this job: Be part of a fun, dynamic team focused on growth and making a positive impact.
- Qualifications: Outgoing, enthusiastic, and eager to learn with a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
- Manage all general student-related queries and correspondence.
- Provide weekly performance updates to the management team.
- Ensure our Marketing Suite is kept up to date and ready for site tours.
- Make appointments and assist with viewings of the Marketing Suite.
- Participate in face-to-face marketing activities such as student fairs and experience programmes.
- Inspect flats, rooms, and kitchens during turnaround periods.
- Assist with the summer turnaround period, including resident check-outs and check-ins.
- Prepare documentation and welcome packs for new residents.
- Represent as Ambassadors for Front-Of-House.
- Manage, improve, and update office information systems.
Qualifications
We have great people who put the customer at the forefront of everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto's service and offerings.
- Outgoing and happy team member
- Enthusiastic
- Willingness to participate in social experiences
- A desire to learn and develop continually
- Willing to attend relevant training sessions
- Willing to seek feedback and improve processes
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across property types such as living, office, retail, mixed-use, logistics, and life sciences—aimed at enhancing value, connection, and inspiration. Our strategic approach combines local expertise with global knowledge, taking calculated risks to exceed expectations and tailor solutions for our clients.
While our projects are renowned for city enhancements and sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees across 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people through comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By focusing on growth and wellbeing, we foster an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious list of the World's Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
Customer Service & Sales Assistant employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Assistant
✨Tip Number 1
Familiarise yourself with Hines' values and mission. Understanding their commitment to customer service and innovation will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Engage with Hines on social media platforms. This not only shows your interest in the company but also allows you to stay updated on their latest projects and initiatives, which can be useful for discussions during interviews.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you went above and beyond to assist customers, as this role heavily emphasises providing best-in-class service.
✨Tip Number 4
Show enthusiasm for learning and development. Be ready to express your willingness to participate in training sessions and seek feedback, as Hines values continuous improvement and personal growth in their employees.
We think you need these skills to ace Customer Service & Sales Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service & Sales Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, sales skills, and any administrative support roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your outgoing personality, willingness to learn, and any relevant experiences that showcase your ability to provide excellent customer service and support.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Hines
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hines values outgoing and enthusiastic team members, so let your passion for customer service and sales shine through during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios and sales techniques. Think of examples from your past experiences that demonstrate your ability to handle queries and provide excellent service.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share examples of how you've contributed to team success in previous roles or projects.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.