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- Tasks: Lead property management for Central London offices, ensuring efficient operations and client satisfaction.
- Company: Join Hines, a global leader in real estate investment with a diverse $93.2 billion portfolio.
- Benefits: Enjoy competitive pay, comprehensive training, generous vacation, and a vibrant work culture.
- Why this job: Shape the future of property management while working in a fun, collaborative environment.
- Qualifications: MRICS qualification or 8+ years in commercial property management required.
- Other info: Be part of a team that values diversity and personal development.
The predicted salary is between 43200 - 72000 £ per year.
Associate Director – Property Management
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Associate Director – Property Management
2 days ago Be among the first 25 applicants
Join to apply for the Associate Director – Property Management role at Hines
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, with Helix providing property management services across the majority of properties in the Hines UK portfolio & alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets.
Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof the surveying, facilities management and finance functions work closely and collaboratively together. Everyone works in an open plan environment which cultivates a relaxed and fun working atmosphere, openness with colleagues at every level and in close proximity to the Hines offices.
Responsibilities
The role will be based in our head office in Covent Garden and is that of an Associate Director.
The role will consist of the management of predominately Central London multi-let offices and the successful candidate should have the experience and skills to run the instructions independently taking full ownership of all aspects of day-to-day property management, delivery of property management services and client care. The team is led by a Director who will maintain oversight and support, as required. Graduates and a Property Administrator support the wider team.
- Ensure that all properties within the portfolio are managed effectively and efficiently and to ensure that value is maximised, voids kept to a minimum and Client’s objectives achieved.
- Be fully responsible for all aspects of an allocated portfolio of commercial properties.
- Review of workloads of colleagues on a regular basis.
- Ensure that lease events are dealt with in a time manner.
- Support junior colleagues in their management of properties and with their ambitions to become qualified and gain experience.
- To work with other Associate Directors to encourage initiatives that will benefit the company, colleagues, clients and stakeholders of the business.
- Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties
- Ensure that company policies and procedures are consistently applied to required standards. Also, to be conscious of these policies and procedures to protect the interests of Helix and Hines.
- Review policies and introduce new / different policies to ensure the company is up to date with latest standards and propose paths to implement.
- Work alongside the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted, and cyclical maintenance.
- Head up project management of internal and external works alongside the relevant surveyor or professional consultant.
- Manage data and e-mails and ensure all client files are kept up to date.
- Take responsibility for the collection of rents and service charges.
- Ensure that service charge budgets and reconciliations are correct and produced in a timely manner.
- Make certain that service charge expenditures versus the budgets throughout the financial year are appropriately managed.
- Implement a programme of regular site visits to ensure all buildings are in good order and complete inspection reports remotely.
- Be proactive in your communication with colleagues and in building relationships with all stakeholders.
- Contribute to wider Helix and Hines projects.
- Ensure insurance claims are processed efficiently and correctly.
- Develop processes to effectively circulate information and communicate regularly with tenants concerning management issues.
- Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
- Ensure that fees are issued as and when appropriate for works excluded from the management contract.
- Share your expertise with colleagues.
- Ability to complete own work under minimal supervision / guidance depending on level of experience.
- Ability to deal with new or difficult situations within context of own function or specialism.
- Make decisions regarding the management of the portfolio for which you are responsible.
- Actively manage colleagues to get the best out of all situations.
- Actively support and encourage personal and professional development of colleagues especially those in direct management.
Qualifications
Minimum Requirements include:
- MRICS qualification or 8+ years of commercial property management experience.
- Experience of administration within the context of an office such as utilisation of Microsoft Office and Outlook
- Experience of liaising with multilevel stakeholders including Clients, professional teams, lenders, investors etc.
- Ability to demonstrate all RICS competencies.
- Thorough understanding of commercial leases / service charges.
- Experience of liaising with clients, occupiers, consultants and local authorities.
- Similar experience with a competitor company.
- Thorough knowledge of current Health & Safety legislation.
- Thorough knowledge of buildings, maintenance, and service.
- Strong communication skills, both verbal and written.
- Good numerical skills including computer literacy (Excel, Word, MS Outlook).
- Ability to work alone or as part of a team.
- High level of organisational and administrative skills.
- Able to use initiative and take responsibility.
- Ability to work under pressure.
- Able to fit in with a diverse work team.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients\’ needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines\’ success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Other
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Industries
Real Estate and Facilities Services
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Associate Director – Property Management employer: Hines
Contact Detail:
Hines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director – Property Management
✨Tip Number 1
Network with professionals in the property management sector, especially those who have experience with Hines or Helix. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in commercial property management, particularly in Central London. Understanding the local market dynamics will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 3
Prepare to discuss your experience with managing multi-let offices and how you've successfully maximised value for clients in previous roles. Be ready to share specific examples that highlight your problem-solving skills and ability to handle complex situations.
✨Tip Number 4
Showcase your leadership abilities by discussing how you've supported junior colleagues in their professional development. Highlight any mentoring experiences you have, as this aligns with the role's emphasis on team collaboration and growth.
We think you need these skills to ace Associate Director – Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly in commercial properties. Emphasise your MRICS qualification and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of Hines' values. Mention how your skills can contribute to their customer-centric approach and the management of multi-let offices in Central London.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisational abilities, and experience with stakeholder management. Provide examples of how you've successfully managed similar portfolios or projects in the past.
Showcase Your Knowledge: Demonstrate your understanding of the Landlord and Tenant Act and current Health & Safety legislation in your application. This will show that you are well-prepared for the role and understand the legal context of property management.
How to prepare for a job interview at Hines
✨Showcase Your Experience
Make sure to highlight your MRICS qualification or relevant experience in commercial property management. Be prepared to discuss specific projects you've managed, particularly those involving multi-let offices in Central London.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients, colleagues, and external parties in previous roles.
✨Understand the Company Culture
Familiarise yourself with Hines' values and work environment. Emphasise your ability to thrive in an open-plan setting and your commitment to collaboration, as this aligns with their team-oriented approach.
✨Prepare for Technical Questions
Brush up on your knowledge of the Landlord and Tenant Act, commercial leases, and service charges. Be ready to answer technical questions that assess your understanding of property management regulations and best practices.
