At a Glance
- Tasks: Support users with tech, deliver top-notch ICT service, and maintain systems.
- Company: Join Melton Borough Council and be part of their digital transformation journey.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and opportunities for professional growth await you.
- Why this job: Make a real impact by enhancing user experience and supporting innovative technologies.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent customer service.
The predicted salary is between 33699 - 38220 £ per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: Based at Melton Borough Council offices, Leicestershire
Contract: Permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
- You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
- You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip‑top condition.
- The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
About you
- You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi‑site environment.
- Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication.
- Be flexible and reliable, able to work predominantly on‑site while supporting hybrid ways of working.
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi‑site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office‑based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Benefits
- Generous annual leave – 26–33 days + bank holidays
- Career development – training, funded qualifications, apprenticeships, e‑learning
- Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
- Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
- Salary‑sacrifice schemes – tools, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts – retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Hinckley
Melton Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous annual leave, career development opportunities, and a strong focus on work-life balance, you will thrive in a dynamic environment while contributing to meaningful digital transformation initiatives in Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to current employees at Melton Borough Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the technical side! Brush up on your troubleshooting skills with Microsoft technologies, especially Windows 11 and Microsoft 365. We want you to shine when they ask about your hands-on experience.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help users. We know that great communication is key, so be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and contributing to the digital transformation ambitions.
We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Microsoft technologies and customer service skills, as these are key for us. Use specific examples that showcase your troubleshooting abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about digital transformation and how your skills align with our needs. Keep it engaging and personal, showing us your personality while staying professional.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in 1st and 2nd line IT support. Mention specific technologies you've worked with, like Windows 11 or Microsoft 365, to demonstrate your fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hinckley
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Brush up on your troubleshooting skills and be ready to discuss how you've used these tools in past roles.
✨Show Off Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've successfully supported users in the past. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when faced with common IT issues, especially those related to multi-site environments.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work in a busy environment and your willingness to adapt to hybrid working models. Share experiences where you collaborated with colleagues or supported teams across different locations.
