At a Glance
- Tasks: Support users with tech, deliver top-notch ICT services, and maintain systems.
- Company: Join Melton Borough Council and be part of digital transformation.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in IT support, strong troubleshooting skills, and great customer service.
The predicted salary is between 33699 - 38220 € per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: Based at Melton Borough Council offices, Leicestershire
Contract: Permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip‑top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi‑site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on‑site while supporting hybrid ways of working. Full UK driving licence and access to a suitable vehicle to travel between sites. Experience of providing 1st and 2nd line IT service desk support within a busy, multi‑site environment, working to ITIL principles. Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365. Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office‑based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Benefits
- Generous annual leave – 26–33 days + bank holidays
- Career development – training, funded qualifications, apprenticeships, e‑learning
- Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
- Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
- Salary‑sacrifice schemes – tools, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts – retail, travel, entertainment and more
ICT End User Services Engineer employer: Hinckley
Melton Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous annual leave, career development opportunities, and a strong focus on delivering high-quality ICT services, you will thrive in a dynamic environment while contributing to the digital transformation of local councils. Located in Leicestershire, the council provides a collaborative atmosphere where your technical skills can shine, and you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Melton Borough Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for those technical questions! Brush up on your troubleshooting skills, especially with Microsoft technologies. We want you to show off your knowledge during the interview, so practice explaining your thought process.
✨Tip Number 3
Show your customer service skills! Think of examples where you've gone above and beyond to help users. We love candidates who can demonstrate their commitment to delivering excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our digital transformation goals.
We think you need these skills to ace ICT End User Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Microsoft technologies and customer service skills, as these are key for us. Use specific examples that showcase your troubleshooting abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation and how you can contribute to our team. Be sure to mention your flexibility and reliability, as we value those traits in our busy environment.
Showcase Your Technical Skills:In your application, don't forget to highlight your technical skills, especially with Windows 11, Microsoft 365, and other technologies mentioned in the job description. We want to see that you’re not just familiar with these tools but can confidently support them.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hinckley
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Familiarise yourself with Windows 11, Microsoft 365, and the various tools like Citrix and Intune. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've successfully supported users in the past. Think about specific situations where you resolved issues or improved user experiences, as this will highlight your proactive approach.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting techniques during the interview. Practice explaining your thought process when diagnosing and resolving technical issues, especially with Microsoft technologies. This will demonstrate your problem-solving skills and technical expertise.
✨Be Ready to Discuss Hybrid Working
With the expectation of being office-based most of the week, be prepared to talk about your flexibility and reliability in a hybrid working environment. Share any relevant experiences that showcase your ability to adapt to different working conditions while maintaining productivity.
