At a Glance
- Tasks: Support councils in their digital transformation and deliver top-notch ICT service.
- Company: Join Melton Borough Council, a forward-thinking organisation focused on technology.
- Benefits: Enjoy flexible working, generous leave, career development, and lifestyle discounts.
- Other info: Great opportunities for career growth and wellbeing support.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge technology.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 33699 - 38220 € per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest‑quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip‑top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi‑site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on‑site while supporting hybrid ways of working.
Essential criteria
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi‑site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office‑based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Benefits
- Flexible working – flexi time, hybrid, part time and compressed hours (role dependent)
- Generous annual leave – 26–33 days + bank holidays
- Career development – training, funded qualifications, apprenticeships, e‑learning
- Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
- Financial benefits – competitive pay, cost of living increases, local government pension scheme
- Salary sacrifice schemes – tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts – retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Hinckley & Bosworth Borough Council
Melton Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working options, generous annual leave, and a commitment to career development through training and funded qualifications, we empower our staff to thrive in their roles while contributing to meaningful digital transformation initiatives within the community.
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to current employees at Melton Borough Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the technical side! Brush up on your troubleshooting skills with Microsoft technologies. We recommend setting up a mock service desk scenario to practice your responses to common issues.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a user. We want to see how you can deliver that top-notch ICT Service Desk experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Microsoft technologies and any relevant troubleshooting skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation and how your skills align with our needs. Let us know what excites you about working with us at Melton Borough Council.
Show Off Your Customer Service Skills:Since this role is all about delivering top-notch customer service, make sure to include examples of how you've gone above and beyond for users in previous roles. We love seeing candidates who are proactive and dedicated to helping others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Being able to discuss your experience with these tools confidently will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've successfully supported users in the past. Think about times when you went above and beyond to solve a problem or improve a user’s experience.
✨Demonstrate Your Troubleshooting Prowess
Be ready to tackle some technical questions or scenarios during the interview. Practice explaining your troubleshooting process clearly and logically, as this will highlight your problem-solving skills and technical knowledge.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team, the technologies they use, or their digital transformation goals. This shows that you’re engaged and eager to contribute to their success, plus it gives you a better understanding of what to expect if you get the job.
