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- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Hinckley and Bosworth Borough Council, committed to excellent public services.
- Benefits: Flexible working, generous pension, annual leave, and bank holidays.
- Why this job: Join a dedicated team making a real difference in the community.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunity with career growth in a supportive environment.
The predicted salary is between 25185 - 26403 £ per year.
Waste Management at Hinckley and Bosworth Borough Council is currently looking to expand its dedicated team of waste management professionals ahead of implementing a new Food Waste Collection Service from February next year. We are committed to providing excellent customer service for our front-line public priority services.
We take pride in our frontline services and have invested this year in a brand new fleet of Refuse Collection Vehicles (RCV's) with the delivery of our Food Waste vehicles planned for February next year. To help achieve our objectives of delivering high quality front-line services, we are looking to recruit a customer-focussed person to work within our busy Waste Support Team. You will need to have effective communication skills and a focus on meeting customer needs in this busy public facing team.
Duties include:
- Providing excellent customer service to our residents through effective administrative support to our Waste Collection operations
- Use of Microsoft Office applications (Outlook, Word, and Excel)
- Dealing with enquiries from customers, contractors, councillors and staff on the phone, face to face, by letter and via email
- Liaison with Supervisors in respect of service requests
- Liaison with the Councils Contact Centre to assist in resolving service specific enquiries
For an informal discussion about this exciting opportunity please call Leonnie White, Waste Support Team Leader.
Closing date: 23 November 2025
Interview date: 5 December 2025
Hinckley & Bosworth - A PLACE OF OPPORTUNITY. Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Waste Management Support Officer in Hinckley employer: Hinckley & Bosworth Borough Council
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Management Support Officer in Hinckley
✨Tip Number 1
Get to know the company! Research Hinckley and Bosworth Borough Council and their waste management initiatives. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, make sure you can confidently discuss how you've handled customer enquiries in the past. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out to Leonnie White for an informal chat. It shows initiative and gives you a chance to clarify any doubts before the interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all candidates efficiently.
We think you need these skills to ace Waste Management Support Officer in Hinckley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Waste Management Support Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your customer service skills!
Show Off Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us know how you’ve successfully handled customer enquiries in the past.
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Don’t be afraid to let your enthusiasm for the role shine through in your writing. We’re looking for someone who’s not just qualified but also genuinely excited about joining our Waste Support Team.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about what we do at Hinckley and Bosworth Borough Council!
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Know Your Waste Management Stuff
Familiarise yourself with the basics of waste management and the specific services offered by the council. Understanding the new Food Waste Collection Service will show your enthusiasm and readiness to contribute.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved complaints, as this role is all about meeting customer needs.
✨Brush Up on Microsoft Office
Since you'll be using Outlook, Word, and Excel, make sure you're comfortable with these applications. You might even want to practice creating a simple spreadsheet or drafting an email to demonstrate your skills during the interview.
✨Practice Effective Communication
As this role involves liaising with various stakeholders, practice clear and concise communication. Role-play common scenarios you might encounter, like dealing with enquiries or coordinating with supervisors, to build your confidence.
