Senior Visiting Officer in Hinckley

Salary: £33,699 up to £38,220 per annum pro rata (Pay award pending)

Grade: 6

Location: Hinckley, Leicestershire, working across the Leicestershire Revenues and Benefits Partnership authorities: Harborough District Council, North West Leicestershire District Council and Hinckley & Bosworth Borough Council. Hybrid working available, by agreement.

Contract: Permanent, full-time, 37 hours per week Monday to Friday. Flexibility to work outside normal office hours may be required to meet service needs.

About the role:

The Leicestershire Revenues and Benefits Partnership is looking for a Senior Visiting Officer to support and coordinate the visiting function across HDC, NWLDC and HBBC. This is a varied role, helping ensure accurate Council Tax, Business Rates and Benefits administration while playing an important part in maximising revenues, protecting public funds and delivering a customer-focused service.

What you will be doing:

• Coordinate and support the day-to-day work of the Visiting Team, allocating workloads effectively and ensuring visits are completed in line with agreed priorities and timescales.
• Conduct and oversee visits and inspections relating to Council Tax, Business Rates and Benefits, including high-value and complex Non-Domestic Rates inspections.
• Use a risk-based and curious approach to review information, identify discrepancies, check records, and support accurate liability, entitlement, income maximisation, and effective revenue collection.
• Identify opportunities to ensure the rating lists are up to date helping to maximise Council Tax and Business Rates income across the partnership.
• Act as a source of technical support and guidance for visiting-related queries, including completion notices, complex cases, and quality assurance checks.
• Maintain accurate records, analyse visiting outcomes, and use data and technology to support service improvement, mobile working, and performance monitoring.
• Provide coaching, mentoring and practical support to colleagues, helping the service work consistently and effectively across all three partner councils.

About you:

You will be a confident, curious, and customer-focused person with excellent communication skills and a strong eye for detail. You will enjoy problem solving, asking the right questions, supporting colleagues, and working collaboratively across a busy shared service.

Essential criteria:

• Experience of working in a Revenues and Benefits, local government, or similarly customer-focused environment.
• Excellent written and verbal communication skills, with the ability to explain information clearly, sensitively, and confidently to a range of audiences.
• A curious and analytical approach, with the ability to review information, identify issues, make sound judgements, and follow through to resolution.
• Good knowledge of Council Tax, Business Rates, Housing Benefit, Council Tax Support or related legislation and processes, or the ability to develop this knowledge quickly.
• Understanding of the importance of maximising revenues, protecting the tax base and supporting effective collection through accurate, timely and well-evidenced visiting activity.
• Ability to prioritise workloads, meet deadlines, maintain accurate records, and use relevant IT systems and Microsoft Office applications effectively.
• Ability to work independently and as part of a team, using initiative while building positive working relationships across HDC, NWLDC, HBBC and external partners.
• Full valid driving licence and access to a suitable vehicle for work purposes.

Closing date: Friday 4 September 2026

Interview date: To be confirmed

Hinckley & Bosworth A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

Why Join Hinckley & Bosworth Borough Council:

• A great place to work, grow and make a real difference.
• Join a flexible, supportive council offering great development, strong wellbeing, financial benefits, and values that put people first.
• Make a real difference in Hinckley & Bosworth.

Benefits:

• Flexible working - flexi time, hybrid, part time, and compressed hours (role dependent)
• Generous annual leave - 26-33 days + bank holidays
• Career development - training, funded qualifications, apprenticeships, e learning
• Strong wellbeing support - EAP & counselling, occupational health, wellbeing sessions
• Financial benefits - competitive pay, cost of living increases, local government pension scheme
• Salary sacrifice schemes - tusker cars, tech, cycle to work
• Relocation package up to £5,000
• Lifestyle discounts - retail, travel, entertainment and more

Inclusive Employer:

We welcome applications from all of the community. We are a Disability Confident and Care Leaver Friendly Employer. Guaranteed interviews are offered to eligible applicants who meet the essential criteria. Reasonable adjustments are available throughout the recruitment process.