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- Tasks: Deliver exceptional customer service and manage calls for a local council.
- Company: Local council authority in Hinckley with a focus on community support.
- Benefits: Flexible hybrid working arrangement and part-time hours.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSE education and call centre experience required.
- Other info: Perfect for students seeking part-time work with flexible hours.
The predicted salary is between 12 - 15 £ per hour.
A local council authority in Hinckley is seeking a part-time Customer Services Adviser. Responsibilities include delivering exceptional customer service, managing calls, and addressing complex inquiries about council services.
Candidates should have call centre experience, excellent communication skills, and be educated to a GCSE level.
The role offers a hybrid working arrangement with flexibility to work from home after initial training. Closing date for applications is 6 April 2026.
Hybrid Front‑Line Customer Services Advisor in Hinckley employer: Hinckley & Bosworth Borough Council
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Front‑Line Customer Services Advisor in Hinckley
✨Tip Number 1
Make sure you research the local council authority in Hinckley before your interview. Knowing their services and recent initiatives will help us stand out as candidates who are genuinely interested and informed.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We can role-play these situations to boost our confidence and show off our problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your call centre experience! We should prepare specific examples of how we’ve handled complex inquiries in the past, showcasing our communication skills and ability to deliver exceptional service.
✨Tip Number 4
Apply through our website for a smoother process. It’s a great way to ensure your application gets noticed, and we can keep track of our progress easily!
We think you need these skills to ace Hybrid Front‑Line Customer Services Advisor in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and communication skills. We want to see how your background aligns with the role of a Customer Services Adviser, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can tackle complex inquiries. We love seeing personality, so let your enthusiasm come through!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, especially when it comes to understanding your experience and skills. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to discuss how you've handled difficult situations in the past, as this role is all about addressing complex inquiries.
✨Show Off Your Call Centre Experience
Prepare specific examples from your previous call centre roles that highlight your communication skills and problem-solving abilities. This will demonstrate your suitability for the position.
✨Familiarise Yourself with Council Services
Do some research on the local council's services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Embrace the Hybrid Working Model
Since this role offers hybrid working, be prepared to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and connected with your team.