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- Tasks: Help prevent homelessness by advising customers on housing options and negotiating solutions.
- Company: Join a dedicated team in the Housing Options Service making a real difference.
- Benefits: Flexible working, generous pension, annual leave, and bank holidays.
- Why this job: Be part of a vital service that supports your community and helps those in need.
- Qualifications: Experience in customer service, negotiation skills, and knowledge of housing legislation.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 33699 - 38220 £ per year.
Grade 6, £33,699 up to £38,220 per annum pro rata plus standby call out payments
18.5 hours per week/37 hours over two weeks, 12 month fixed term contract
Suggested working pattern (negotiable):
- Week 1: Mon AM 3.5 hours, Tue AM 4 hours, Wed No working day, Thu AM 3.5 hours, Fri AM 4 hours
- Week 2: Mon AM 4 hours, Tue AM 3.5 hours, Wed AM 3.5 hours, Thu AM 4 hours, Fri 7.5 hours - duty day
This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team.
Drawing on proven experience of dealing with customers in a busy front line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation.
Duties will include:
- Carrying out interviews
- Home visits
- Liaison with other agencies
- Negotiating, agreeing and monitoring personal housing plans
- Arranging temporary or permanent accommodation for customers facing homelessness
The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload.
Participation in a 24 hour out of hours rota, use of a car and ability to be on site in Hinckley within 30 minutes are essential. We operate a 'hybrid working' model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.
For an informal discussion about this exciting opportunity please call Ashleigh Brightmore, Allocations & Temporary Accommodation Manager or Jo Wykes, Housing Options Manager.
Closing date: 24 November 2025
Interview date: 5 December 2025
Hinckley & Bosworth - A PLACE OF OPPORTUNITY. Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Housing Options Officer in Hinckley employer: Hinckley & Bosworth Borough Council
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer in Hinckley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions that can impress the interviewers.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience with housing options and how you've helped customers in the past. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Be ready to discuss real-life scenarios where you've had to negotiate or handle stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Options Officer in Hinckley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Options Officer role. Highlight your experience in dealing with customers and any relevant knowledge of housing legislation. We want to see how you can bring your unique skills to our team!
Showcase Your Skills: Don’t forget to emphasise your negotiation skills and ability to handle stressful situations. Use specific examples from your past experiences that demonstrate how you've successfully navigated challenging scenarios. This will help us see you in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will make it easier for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Know Your Legislation
Make sure you brush up on housing and homelessness legislation before the interview. Being able to discuss relevant laws and how they apply to real-life situations will show that you’re knowledgeable and ready to tackle the challenges of the role.
✨Practice Your Interview Skills
Since the role involves conducting interviews in stressful situations, practice your interviewing techniques. Role-play with a friend or family member to get comfortable with asking questions and responding to challenging scenarios.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you successfully negotiated solutions for clients. Highlighting your persuasive abilities in difficult situations will demonstrate that you can handle the complexities of the job effectively.
✨Understand the Community
Familiarise yourself with the local area and its housing options. Knowing about the community you’ll be serving will help you provide tailored advice and show your commitment to preventing homelessness in Hinckley.
