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- Tasks: Help people find their homes and ensure fair access to social housing.
- Company: Join a supportive team at Hinckley & Bosworth Borough Council.
- Benefits: Flexible working, generous pension, and annual leave plus bank holidays.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in housing or customer service; strong communication skills.
- Other info: Hybrid working model with opportunities for growth and community engagement.
The predicted salary is between 26403 - 29540 £ per year.
We are looking for a motivated and customer focused Deputy Allocations Officer to join our busy Allocations and Housing team. You will play a key role in ensuring fair, efficient, and transparent access to social housing. In this role, you will be responsible for verifying eligibility for offers of social housing, making nominations in line with our Allocations Policy, and conducting viewings on Hinckley and Bosworth Borough Council properties for prospective tenants. You’ll work closely with internal teams, external partners, and registered providers to ensure applicants receive a high quality service at every stage. This is a rewarding opportunity for someone who is passionate about making a positive impact on people’s lives while helping us deliver a responsive and efficient allocations service.
What you’ll be doing:
- Managing the advertising of available properties and supporting applicants with the bidding process.
- Making nominations to Registered Providers and liaising with them to ensure smooth property offers and sign ups.
- Carrying out verification checks, home visits (where required), and reviewing supporting evidence.
- Maintaining accurate and confidential records on the housing management system.
- Providing clear, empathetic advice to applicants about their housing options, waiting times, and the allocations process.
- Supporting initiatives to improve allocations and reduce void times.
- Contributing to service improvements and policy updates.
What we’re looking for:
- Experience in housing, allocations, homelessness, customer service, or a related field.
- A good understanding of housing legislation and the social housing allocations framework (or willingness to learn).
- Strong attention to detail and the ability to analyse information to make fair decisions.
- Excellent verbal and written communication skills.
- Ability to work under pressure, manage competing deadlines and respond to urgent cases.
- A customer centred approach with the ability to support people in challenging situations.
- Confidence with IT systems and case management software.
- Commitment to customer care and safeguarding.
- Full driving licence and access to a vehicle (essential).
We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Deputy Allocations Officer in Hinckley employer: Hinckley & Bosworth Borough Council
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Allocations Officer in Hinckley
✨Tip Number 1
Get to know the company and its values before your interview. Researching Hinckley & Bosworth will help you understand their mission and how you can contribute as a Deputy Allocations Officer. This knowledge will not only impress them but also help you tailor your responses.
✨Tip Number 2
Practice your communication skills! As you'll be providing clear advice to applicants, being articulate and empathetic is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows your interest in the role and helps you gauge if the job is right for you. Think about what you want to know regarding the team dynamics or the challenges they face in allocations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Deputy Allocations Officer in Hinckley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing, allocations, or customer service. We want to see how your skills align with the role of Deputy Allocations Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves providing clear and empathetic advice, it’s crucial to demonstrate your verbal and written communication skills. Use examples in your application that reflect your ability to communicate effectively, especially in challenging situations.
Highlight Attention to Detail: As a Deputy Allocations Officer, you’ll need to manage records and make fair decisions based on information analysis. Be sure to mention any experiences where your attention to detail made a difference, whether in previous jobs or projects.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Know Your Stuff
Make sure you brush up on housing legislation and the social housing allocations framework. Understanding these topics will not only help you answer questions confidently but also show your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. This will demonstrate your ability to support applicants effectively and empathetically.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, think of instances where your meticulousness made a difference. Highlighting your analytical skills will reassure the interviewers that you can handle verification checks and maintain accurate records.
✨Practice Your Communication
As you'll need to communicate clearly with various stakeholders, practice articulating your thoughts. Consider doing mock interviews or explaining complex ideas simply to a friend to ensure you're ready to impress with your verbal and written skills.
