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- Tasks: Provide top-notch customer service via phone, face-to-face, and online.
- Company: Join a supportive team in Hinckley, a vibrant community with great transport links.
- Benefits: Enjoy flexible working, a generous pension scheme, and ample annual leave.
- Why this job: Be the first point of contact, making a real difference in people's lives.
- Qualifications: GCSE level education and experience in customer service required.
- Other info: Hybrid working model available after training; applications from all backgrounds welcome.
The predicted salary is between 25584 - 28624 £ per year.
An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.
As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.
As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.
Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.
We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Customer Services Adviser employer: Hinckley & Bosworth Borough Council
Contact Detail:
Hinckley & Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Familiarise yourself with the specific services offered by the council, especially Housing Benefits and Council Tax. This knowledge will help you answer questions confidently during the interview and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Simulating customer interactions can help you become more comfortable handling complaints and complex enquiries, which are key aspects of the role.
✨Tip Number 3
Research common customer service challenges faced in local councils. Understanding these issues will allow you to discuss potential solutions and show that you're proactive about improving the customer experience.
✨Tip Number 4
Highlight your adaptability and willingness to work in a hybrid model during the interview. Share examples of how you've successfully managed remote and office-based tasks in the past, as this will align with the council's working model.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Customer Services Adviser position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've successfully handled customer inquiries or complaints, showcasing your communication skills and ability to work under pressure.
Showcase Your Skills: Make sure to mention your IT skills and any relevant qualifications, such as GCSEs or equivalent. If you have experience with hybrid working models, mention this as it shows adaptability and readiness for the role's working conditions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about providing excellent customer service. Use this opportunity to convey your personality and enthusiasm for the role, making sure to address how you can contribute to the team.
How to prepare for a job interview at Hinckley & Bosworth Borough Council
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved complaints or handled complex enquiries, as this will demonstrate your ability to thrive in a pressurised environment.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to articulate your thoughts clearly, whether you're answering questions or asking them. Remember, good communication is key in a customer-facing role.
✨Familiarise Yourself with Council Services
Research the specific council services mentioned in the job description, such as Housing Benefits and Council Tax. Understanding these areas will help you answer questions more effectively and show your genuine interest in the role.
✨Emphasise Your Adaptability
Since the role involves hybrid working, be prepared to discuss your experience with both office-based and remote work. Share how you've successfully adapted to different working environments and maintained productivity.