At a Glance
- Tasks: Support users with tech, ensuring top-notch service and proactive maintenance.
- Company: Join Melton Borough Council, driving digital transformation in local government.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and opportunities for career growth await you!
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent customer service.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: Based at Melton Borough Council offices, Leicestershire
Contract: Permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
- You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
- You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip‑top condition.
- The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
About you
- You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi‑site environment.
- Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication.
- Be flexible and reliable, able to work predominantly on‑site while supporting hybrid ways of working.
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi‑site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office‑based in Melton.
Benefits
- Generous annual leave – 26–33 days + bank holidays
- Career development – training, funded qualifications, apprenticeships, e‑learning
- Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
- Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
- Salary‑sacrifice schemes – tools, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts – retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Hinckley & Bosworth Borough Council UK
Melton Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous annual leave, career development opportunities, and a strong focus on work-life balance, you will thrive in a dynamic environment while contributing to the digital transformation of local councils. Located in Leicestershire, the council provides a unique chance to make a meaningful impact within the community, all while enjoying competitive pay and a range of lifestyle discounts.
Contact Details:
Hinckley & Bosworth Borough Council UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to current employees at Melton Borough Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the technical side! Brush up on your troubleshooting skills with Microsoft technologies, especially Windows 11 and Microsoft 365. We want to see you shine in those interviews!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help users. We love candidates who can demonstrate great communication and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Melton Borough Council.
We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Microsoft technologies and customer service skills, as these are key for us. Use specific examples that showcase your troubleshooting abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about digital transformation and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention your flexibility and reliability.
Showcase Your Technical Skills:We want to see your technical prowess! Make sure to list all relevant technologies you’ve worked with, like Windows 11, Microsoft 365, and any virtualisation tools. This will help us understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Melton Borough Council.
How to prepare for a job interview at Hinckley & Bosworth Borough Council UK
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've gone above and beyond for users in previous roles. Think about times when you turned a frustrating situation into a positive experience for someone.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to ICT support. Practice responding to these by outlining your thought process and the steps you would take to resolve the issue, demonstrating your problem-solving abilities.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work in a busy, multi-site environment and your willingness to adapt to different working conditions. Share experiences that showcase your teamwork and how you’ve collaborated with colleagues to achieve common goals.
