At a Glance
- Tasks: Provide top-notch customer support and manage administrative tasks with precision.
- Company: Join a supportive team that values integrity and collaboration.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Diverse and inclusive workplace committed to innovation and success.
- Why this job: Make a real difference in customers' lives while honing your skills.
- Qualifications: Organised, proactive, and passionate about excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Do you thrive on getting the details right? Are you passionate about making a difference to our customers? We’re looking for a dedicated and detail-oriented Customer Service Assistant to join our team in Customer Services.
This role is essential in delivering high-quality, customer-focused administrative and telephony support to our mortgage and savings members, in line with our values and customer promise.
As a Customer Service Assistant, you’ll play a key part in ensuring that every interaction, whether it’s a phone call or internal request, is handled with care, accuracy, and professionalism. This role primarily involves handling telephone and online customer enquiries. You’ll also be responsible for managing a variety of administrative tasks, including:
- Responding to member correspondence
- Processing documentation
- Maintaining accurate records
Your work will directly contribute to delivering fair outcomes and a consistently excellent experience for our members. You’ll be accountable for progressing tasks efficiently, following internal processes and regulatory requirements, and ensuring that all service standards and KPIs are met. Your attention to detail and commitment to doing the right thing will shine through.
We’re looking for someone who is organised, proactive, and passionate about delivering service that reflects our values. Previous experience in a customer service or administrative role would be beneficial, but not essential.
If you’re passionate about delivering meaningful service and want to be part of a supportive team that values integrity, collaboration, and doing the right thing - this could be the perfect opportunity for you. Please submit a copy of your CV and covering letter by 10 June 2026.
We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.
Customer Service Assistant in Hinckley employer: Hinckley and Rugby Building Society
Join a dynamic team as a Customer Service Assistant where your attention to detail and passion for customer care will be truly valued. Our supportive work culture prioritises integrity and collaboration, offering you the chance to grow professionally while making a meaningful impact on our members' experiences. Located in a vibrant area, we provide a diverse and inclusive environment that fosters innovation and ensures every employee feels respected and included.
Contact Details:
Hinckley and Rugby Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Hinckley
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Practice your phone skills! Since this role involves handling telephone enquiries, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a huge difference during your interview.
✨Tip Number 3
Prepare examples of your past experiences! Think about times when you’ve gone above and beyond for a customer or handled a tricky situation. We want to hear those stories, as they show your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to contribute to our mission of providing top-notch service.
We think you need these skills to ace Customer Service Assistant in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight any previous customer service or administrative experience, even if it’s just a part-time gig or volunteer work!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with our values. Be specific about why you want to join us at StudySmarter and what you can bring to the team.
Showcase Attention to Detail:Since this role is all about getting the details right, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at Hinckley and Rugby Building Society
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face, especially those related to customer service scenarios. Prepare specific examples from your past experiences that demonstrate your attention to detail, problem-solving skills, and ability to handle difficult situations with professionalism.
✨Show Your Organisational Skills
As a Customer Service Assistant, being organised is key. During the interview, highlight your organisational strategies and how you manage multiple tasks efficiently. You could even bring a planner or a digital tool you use to showcase your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if the company is the right fit for you. Consider asking about their customer service philosophy or how they measure success in this position.
