Customer Assistant

Are you passionate about delivering exceptional customer service and looking for a role where every day is different? Do you thrive on getting the details right? Are you passionate about making a difference to our customers? We are looking for a flexible and motivated individual to join our team. While your main base will be Lutterworth, you will also regularly work at our Rugby and South Wigston branches, as well as providing support across the wider branch network when required. This role is ideal for someone who enjoys variety, can adapt quickly to different environments, and is looking for a part‑time position of up to 32.5 hours per week.

In this role, you’ll have the opportunity to:

• Use your problem‑solving skills to ensure a seamless customer experience wherever you’re needed.
• Play a key role in supporting our teams and contributing to our success as we continue to grow.

What you’ll need:

• Access to a vehicle and willingness to travel across our other branches as required.
• A passion for helping customers and working collaboratively with teams.
• A flexible, can‑do attitude and a commitment to making a real difference.

This is a fantastic opportunity to grow your skills, expand your experience, and be part of a supportive team dedicated to helping our members achieve their financial goals.

Here’s how you can contribute to our vibrant community while ensuring our members feel valued and supported:

Key responsibilities include:

• Understand and Assist: Take the time to identify member needs and introduce them to the products and services we offer. Your knowledge and genuine care can help them make informed decisions.
• Accuracy Matters: Process all requests accurately and efficiently, ensuring our tills balance and administrative tasks are completed right the first time. A reliable service is the bedrock of trust!
• Goal‑Oriented: By achieving your individual goals, you play a vital role in the success of our Branch Network. Together, we can reach new heights.
• Flexibility: Be prepared to support operational demands by working at different branches when needed. Your flexibility strengthens our team and our commitment to service.
• Continuous Learning: Stay updated with training to ensure you meet the Society's standards. Knowledge is power, and it enhances your ability to serve our members effectively.
• Customer‑Centric Approach: Follow our customer service standards diligently, ensuring that every interaction is focused on enhancing member satisfaction and operational efficiency.
• Community Engagement: Actively promote good customer relations and nurture community initiatives. Your positive approach helps build a stronger, more connected society.
• Resolving Complaints: Handle customer complaints with empathy and efficiency, adhering to our procedures for summary resolutions and knowing when to elevate issues.

We value adaptability and collaboration in our team and as a Customer Assistant, you may be required to work across different branches within the network as needed.

How to Apply: If you are passionate about delivering top‑notch customer service and helping members achieve their financial goals, please apply by submitting a copy of CV and Covering Letter by 27th February 2026. Join us at Hinckley & Rugby and make a difference in our members’ lives every day!

Exact salary will depend on the number of hours agreed and the salary reflects a pro‑rata salary (£23,944 FTE).

Equal Opportunities: We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.

We look forward to receiving your application!