Receptionist in Hinckley

We are seeking to recruit a couple of enthusiastic Receptionists who excel in customer service, have strong communication skills and team spirit to join our friendly team in Hinckley. Two roles are available:

• Full‑time 37.5 hours per week – early starts (8 am) and some later starts (10:30 am).
• Part‑time 27.5 hours per week – rolling pattern: one week of early starts, one week of late starts finishing at 6:30 pm.

Either role could be considered on a job‑share basis. This role is not suitable for candidates who require a visa.

Main duties of the job

The primary purpose of the role is to greet patients and visitors, answer telephone calls, use the clinical system and other software programmes to make appointments, deal with test results and to signpost patients to the most appropriate service for their need – e.g. Pharmacists, Physio, Self‑Care or Social Prescriber. In addition, you will respond to tasks from clinical and non‑clinical staff, liaise with external community services and emergency services, provide general administration, and proactively communicate information between patients, doctors and other professionals.

Key result areas

• Deliver a quality reception service, dealing directly with patients, relatives and carers face to face or by telephone.
• Facilitate efficient lines of communication between patients and clinicians at all times ensuring the practice runs efficiently and effectively.
• Provide a first point of contact for patients dealing with queries as appropriate.
• Deal with appointments and home‑visits requests in line with Practice policy, booking as appropriate to ensure efficient running of the practice.
• Ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times.
• Undertake start and end‑of‑day procedures in line with practice policies.
• Actively promote and register patients for the online service.
• Prepare repeat prescriptions within the practice prescribing policy and guidelines.
• Maintain patient manual records in good repair and order.
• Extensively use the GP clinical systems and linked software to update and store data in line with practice policy.
• Perform clerical duties for the practice including sending standard letters to patients, organising transport, completing lab forms and providing clerical support.
• Use and amend the computerised appointment system.
• Retrieve information as required from computer and manual systems.
• Work within the practice's agreed policies and guidelines, commenting on and contributing to changes where appropriate.
• Carry out any other duties appropriate for the level and responsibilities of this post.
• Provide cover for each other in the case of sickness or absence.

General responsibilities of all practice employed staff

Confidentiality

• Respect patient privacy and act appropriately.
• Treat all confidential information with strict confidentiality.
• Disclose information only to authorised persons in accordance with practice policies.

Health & Safety

• Assist in promoting and maintaining health, safety and security.
• Use personal security systems as per practice guidelines.
• Identify work‑related risks and manage them appropriately.
• Use training to update knowledge and skills.
• Use infection control procedures and keep work areas tidy and hazard‑free.
• Report all accidents and complete the Accident Book.
• Be aware of the Emergency Response Kit location.

Equality and diversity

• Support equality, diversity and rights of patients, carers and colleagues.
• Act in a way that recognises and respects individual rights and beliefs.

Personal and professional development

• Participate in training programmes and annual performance reviews.
• Maintain a record of own development.
• Stay informed via GP Team Net announcements.

Quality

• Maintain quality and alert team members to issues.
• Assess own performance and take accountability.
• Suggest improvements for team performance.
• Work effectively with other agencies to meet patient needs.
• Manage own time, workload and resources efficiently.

Communication

• Communicate effectively with team members, patients and carers.
• Respond to alternative communication needs.

Contribution to implementation of services

• Apply practice policies and standards.
• Discuss policy effects with team members.
• Participate in audits where appropriate.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).

Knowledge

• Understanding of a General Practice Reception environment.
• Familiarity with SystmOne (computerised medical records system).

Experience

• Practical experience working with others.
• Experience using own initiative and multi‑tasking.
• Experience of excellent customer service & liaison.
• Experience working within a General Practice Reception environment.

Behaviours

• Perform under pressure, remain calm, controlled and professional.
• Integrate into the team and work effectively as a team member.
• Self‑motivated, resourceful, take initiative.
• Flexible and available for working flexible hours.
• Confidentiality, integrity and honesty.
• Planning and organising.

Skills

• Excellent written and oral communication skills.
• Time management and ability to meet deadlines.
• Interpersonal skills.
• Negotiation and conflict management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.