Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing council tenancies and provide top-notch customer service to tenants.
- Company: Join Hinckley & Bosworth, a vibrant community-focused organisation at the heart of England.
- Benefits: Enjoy flexible working options, a generous pension scheme, and ample annual leave.
- Why this job: Make a real impact in people's lives while working in a supportive and dynamic team environment.
- Qualifications: Experience with vulnerable individuals, strong communication skills, and a driving licence are essential.
- Other info: Hybrid working available after training; applications welcomed from all community members.
The predicted salary is between 21500 - 25000 £ per year.
We are currently seeking three dedicated and customer focussed Tenancy Management Assistants to join our dynamic Housing department. This role offers an exciting opportunity to work within the Anti-Social Behaviour and Tenancy Management team, delivering excellent front line tenancy management services to our tenants.
The successful candidate will:
- Support Tenancy Management Officers in ensuring the efficient and effective management of council tenancies such as new tenancy visits, signups, and changes to tenancy agreements
- Provide a high-quality customer service and support to tenants, addressing tenant enquiries and resolving issues
- Maintain tenancy records and accurate case notes
- Have previous experience of working with vulnerable people and difficult or confrontational customers
- Have experience of visiting tenants in their own homes and identifying risks
- Be experienced in dealing with sensitive issues, both on the phone and in person
- Good communication and organisation skills
- Work using their initiative
- Have good team working skills
- Be computer literate with a working knowledge of Microsoft Office and SharePoint
- Have a driving licence and own transport for making tenant visits
The role will be office based during the initial training period and then Hybrid working will be available depending on tenancy casework. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.
Closing date: 31 March 2025
Interview date: 9 and 10 April 2025
Hinckley & Bosworth - A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Tenancy Management Assistant in Hinckley employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Assistant in Hinckley
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Hinckley. Understanding the specific challenges and needs of the community will help you demonstrate your commitment to providing excellent tenancy management services during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in tenancy management or related fields. Attend local events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to dealing with vulnerable tenants and resolving conflicts. Being able to articulate your approach to sensitive situations will showcase your suitability for the role.
✨Tip Number 4
Highlight any relevant experience you have with customer service, particularly in challenging environments. Be ready to share specific examples of how you've successfully managed difficult interactions, as this is crucial for a Tenancy Management Assistant.
We think you need these skills to ace Tenancy Management Assistant in Hinckley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Management Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise any previous experience you have working with vulnerable individuals or in customer service roles. Provide examples of how you've successfully managed difficult situations or resolved tenant issues in the past.
Showcase Communication Skills: Since the role requires good communication skills, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with tenants or colleagues in challenging scenarios.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves maintaining accurate tenancy records.
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Showcase Your Customer Service Skills
As a Tenancy Management Assistant, you'll be dealing with tenants regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially when handling difficult situations or vulnerable individuals.
✨Demonstrate Your Communication Abilities
Good communication is key in this role. During the interview, highlight your experience in both verbal and written communication, particularly in sensitive situations. Consider discussing how you’ve effectively communicated with tenants or colleagues in challenging scenarios.
✨Familiarise Yourself with Tenancy Management
Research tenancy management processes and the specific challenges faced by housing departments. Showing that you understand the role's responsibilities, such as managing tenancy records and conducting visits, will demonstrate your commitment and preparedness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle confrontational customers. Prepare by thinking of specific examples from your past experiences where you successfully resolved issues or identified risks during tenant visits.
