At a Glance
- Tasks: Support councils in their digital transformation and deliver top-notch ICT service.
- Company: Hinckley & Bosworth Borough Council, a supportive and flexible workplace.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Make a real difference while working with cutting-edge technology.
- Qualifications: Experience in IT service desk support and strong troubleshooting skills.
The predicted salary is between 33699 - 38220 € per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.
The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop: Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile: Android through our MDM (Intune)
- Microsoft Services: Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies: VMware, Nutanix (Acropolis)
- Remote access systems: TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working.
Essential criteria
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first. Make a real difference in Hinckley & Bosworth.
Benefits
- Flexible working: flexi-time, hybrid, part-time and compressed hours (role-dependent)
- Generous annual leave: 26-33 days + bank holidays
- Career development: training, funded qualifications, apprenticeships, e-learning
- Strong wellbeing support: EAP & counselling, occupational health, wellbeing sessions
- Financial benefits: competitive pay, cost-of-living increases, local government pension scheme
- Salary-sacrifice schemes: tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts: retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Hinckley and Bosworth Borough Council
Hinckley & Bosworth Borough Council is an exceptional employer that prioritises employee growth and wellbeing, offering a flexible work environment and generous benefits including competitive pay, extensive annual leave, and career development opportunities. Located in the heart of England, the council provides a supportive culture where you can make a meaningful impact while enjoying a balanced work-life experience.
Contact Detail:
Hinckley and Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to current employees at the council or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your troubleshooting skills during the interview. Bring examples of past challenges you've solved, especially those involving Microsoft technologies, to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Microsoft technologies and customer service skills, as these are key for us. Use specific examples that showcase your troubleshooting abilities and how you've supported users in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation ambitions. Be sure to mention your flexibility and reliability, as we value those traits highly.
Showcase Your Technical Skills:In your application, don't forget to highlight your technical skills, especially with Windows 11, Microsoft 365, and other relevant technologies. We want to see that you’re not just familiar with these tools but that you can confidently support them in a busy environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hinckley and Bosworth Borough Council
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've gone above and beyond for users in previous roles. Think about times when you turned a frustrating situation into a positive experience for someone.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to ICT support. Practice articulating your thought process and problem-solving approach clearly. This will demonstrate your ability to think on your feet and handle real-world challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies they use, and their digital transformation goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
