At a Glance
- Tasks: Support users with tech, deliver top-notch ICT services, and drive digital transformation.
- Company: Hinckley & Bosworth Borough Council - a supportive and flexible workplace.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 33699 - 38220 £ per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop: Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile: Android through our MDM (Intune)
- Microsoft Services: Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies: VMware, Nutanix (Acropolis)
- Remote access systems: TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working.
Essential criteria
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton.
Benefits
- Flexible working - flexi-time, hybrid, part-time and compressed hours (role-dependent)
- Generous annual leave - 26-33 days + bank holidays
- Career development - training, funded qualifications, apprenticeships, e-learning
- Strong wellbeing support - EAP & counselling, occupational health, wellbeing sessions
- Financial benefits - competitive pay, cost-of-living increases, local government pension scheme
- Salary-sacrifice schemes - tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts - retail, travel, entertainment and more
Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first. Make a real difference in Hinckley & Bosworth.
End User Services Engineer – Hybrid IT Support & Growth in Melton Mowbray employer: Hinckley and Bosworth Borough Council
Hinckley & Bosworth Borough Council is an exceptional employer that prioritises employee growth and wellbeing, offering a flexible work environment with opportunities for career development through training and funded qualifications. Located in the heart of Leicestershire, employees benefit from generous annual leave, a supportive culture, and financial perks such as a local government pension scheme and lifestyle discounts, making it a rewarding place to contribute to meaningful digital transformation initiatives.
Contact Details:
Hinckley and Bosworth Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land End User Services Engineer – Hybrid IT Support & Growth in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to current employees at Melton Borough Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the End User Services Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, Microsoft 365, and troubleshooting techniques. We want to see your passion for technology shine through!
✨Tip Number 3
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond to help users. Remember, this role is all about delivering an excellent ICT Service Desk experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace End User Services Engineer – Hybrid IT Support & Growth in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End User Services Engineer role. Highlight your experience with Microsoft technologies and any relevant IT service desk support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation ambitions. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of your troubleshooting skills. We love seeing how you've tackled challenges in the past, especially with technologies like Windows 11 and Microsoft 365. It helps us understand your problem-solving approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hinckley and Bosworth Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, prepare examples of how you've successfully supported users in the past. Think about times when you went above and beyond to solve a problem or improve a user's experience.
✨Demonstrate Your Troubleshooting Prowess
Be ready to tackle some technical questions or scenarios during the interview. Practice explaining your troubleshooting process clearly and logically, as this will highlight your problem-solving skills and technical knowledge.
✨Emphasise Flexibility and Teamwork
This role requires working in a busy, multi-site environment, so be prepared to discuss how you adapt to changing situations and collaborate with colleagues. Share examples of how you've worked effectively in teams and managed your time across different locations.
