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- Tasks: Help people facing homelessness by assessing their needs and guiding them through the application process.
- Company: Join a supportive Housing Options Team dedicated to making a difference in the community.
- Benefits: Enjoy flexible working options, a generous pension scheme, and ample annual leave.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and effective communication, especially under pressure.
- Other info: Hybrid working model with opportunities for career growth and community engagement.
The predicted salary is between 26403 - 29540 £ per year.
Overview: The role sits within the Housing Options Team to provide a frontline, customer focused housing service, triaging the needs of applicants facing homelessness and assisting them to proceed with their application.
Responsibilities:
- Assess applicants as the first point of contact, discussing personal and complex information, ensuring this is accurately recorded against their application, and where necessary arranging further assistance with a specialist officer.
- Confirm information provided and give detailed advice to housing customers.
- Compile associated documentation for performance indicators and government returns, recording information on IT systems.
- Assess applications to the housing register alongside a homelessness application.
Qualifications and Skills:
- Excellent organisational skills.
- Ability to communicate effectively in a pressurised environment.
- Initiative, also working well in a team.
- Experience of dealing with sensitive issues via the telephone and by interviewing members of the public face-to-face.
- Ability to work in a fast paced environment and adapt to changing priorities to meet customer need.
- Ability to collate and interpret complex information and make assessments following policy and legislation.
- Experience of using databases and case management systems to process and assess applications from start to finish.
Employment Details:
Hybrid working model with a mix of office-based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough. Until training is completed the role will be office based at Hinckley Hub.
Working Arrangements:
We operate a hybrid working model with flexible arrangements. The contractual base is office-based with agreed flexibility to work from home or at remote working locations in the borough. Until training is completed the role will be office based at Hinckley Hub.
Dates:
Closing date: 13 April 2026. Interview date: To be confirmed.
Location and About Hinckley & Bosworth:
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5. We welcome applications from all of the community.
Benefits:
- Benefits include flexible working options.
- Generous pension scheme and annual leave plus bank holidays.
- Reasonable workplace adjustments are considered for all roles.
Housing Triage Assessment Officer employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Triage Assessment Officer
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive issues, being able to convey your thoughts clearly and empathetically is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills during the interview. Think of examples where you've successfully managed multiple tasks or adapted to changing priorities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Triage Assessment Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Triage Assessment Officer. We want to see how you can bring your unique flair to our team!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, especially when discussing complex information. Remember, less is often more!
Showcase Your Customer Focus: Since this role is all about providing a customer-focused service, share examples of how you've successfully dealt with sensitive issues in the past. We love hearing about your real-life experiences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Triage Assessment Officer. Familiarise yourself with the responsibilities and the skills required, especially around assessing applications and dealing with sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and handling complex situations. Practising your responses will help you articulate your thoughts clearly during the actual interview, making you feel more at ease.
✨Showcase Your Skills
Be ready to provide examples from your past experiences that demonstrate your organisational skills and ability to work under pressure. Think of specific situations where you successfully triaged needs or handled sensitive issues, as this will illustrate your capability to perform well in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hybrid working model, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.