Senior Visiting Officer in Hinckley

Senior Visiting Officer Salary: £33,699 up to £38,220 per annum pro rata (Pay award pending) Grade: 6 Location: Hinckley, Leicestershire, working across the Leicestershire Revenues and Benefits Partnership authorities: Harborough District Council, North West Leicestershire District Council and Hinckley & Bosworth Borough Council. Hybrid working available, by agreement. Contract: Permanent, full-time, 37 hours per week Monday to Friday, Flexibility to work outside normal office hours may be required to meet service needs.

About the role The Leicestershire Revenues and Benefits Partnership is looking for a Senior Visiting Officer to support and coordinate the visiting function across HDC, NWLDC and HBBC. This is a varied role, helping ensure accurate Council Tax, Business Rates and Benefits administration while playing an important part in maximising revenues, protecting public funds and delivering a customer-focused service. What you will be doing

• Coordinate and support the day-to-day work of the Visiting Team, allocating workloads effectively and ensuring visits are completed in line with agreed priorities and timescales.
• Conduct and oversee visits and inspections relating to Council Tax, Business Rates and Benefits, including high-value and complex Non-Domestic Rates inspections.
• Use a risk-based and curious approach to review information, identify discrepancies, check records, and support accurate liability, entitlement, income maximisation, and effective revenue collection.
• Identify opportunities to ensure the rating lists are up to date helping to maximise Council Tax and Business Rates income across the partnership.
• Act as a source of technical support and guidance for visiting-related queries, including completion notices, complex cases, and quality assurance checks.
• Maintain accurate records, analyse visiting outcomes, and use data and technology to support service improvement, mobile working, and performance monitoring.
• Provide coaching, mentoring and practical support to colleagues, helping the service work consistently and effectively across all three partner councils. About you You will be a confident, curious, and customer-focused person with excellent ...