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- Tasks: Support planning applications and provide administrative assistance in a dynamic team.
- Company: Join Hinckley & Bosworth Borough Council, a supportive and progressive workplace.
- Benefits: Enjoy flexible working, generous leave, career development, and wellbeing support.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: GCSEs in English and Maths, admin experience, and strong customer service skills.
- Other info: Great location with excellent transport links and a welcoming community.
The predicted salary is between 25185 - 26403 £ per year.
Salary: £25,185 up to £26,403 per annum pro rata
Grade: 3
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: Permanent contract, 37 hours per week, Monday to Friday
About the role
An exciting opportunity has arisen to recruit an ambitious and motivated individual to join our Development Services team as a Planning Support Officer. As a Planning Support Officer, you will primarily provide clerical and administrative support in the processing of planning applications.
Our Planning and Regeneration service is going from strength to strength, having been awarded East Midlands Local Planning Authority Team of the Year 2024, and receiving a commendation in the East Midlands Young Planner of the Year Awards 2025. You will be working within a settled, supportive and experienced team, with a proven track record of supporting Planning Support Officers who wish to progress into other roles within the team.
What you will be doing
- Provide administrative and technical support in the processing and validation of planning applications
- Issue planning decisions and supply planning-related information
- Respond to planning enquiries via phone and email
- Maintain and update electronic records, databases and document management systems
- Record and respond to planning enforcement complaints
- Support preparation for planning appeals, committee meetings and the Local Plan
- Assist with FOI, Environmental Information and Data Protection requests
- Process orders and invoices in line with financial procedures
About you
This role is ideal for someone who is a positive and effective team player, has a flexible, pro-active approach, is customer focused and looking for career progression, ideally within a planning environment.
Essential criteria
- GCSEs (or equivalent) in English and Maths or demonstrable equivalent experience
- Experience in an administrative role, ideally in a busy office environment
- Experience maintaining computerised records and document management systems
- Strong customer service skills and experience supporting members of the public
- Confident user of Microsoft Office (Word, Excel, Outlook)
- Ability to work on own initiative with minimal supervision
- Methodical approach with excellent attention to detail
- Strong communication and interpersonal skills
- Ability to process and manage data and figures accurately
Closing date: Sunday 17 May 2026
Interview date: To be confirmed
Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first. Make a real difference in Hinckley & Bosworth.
Benefits
- Flexible working flexi-time, hybrid, part-time and compressed hours (role-dependent)
- Generous annual leave 2633 days + bank holidays
- Career development training, funded qualifications, apprenticeships, e-learning
- Strong wellbeing support EAP & counselling, occupational health, wellbeing sessions
- Financial benefits competitive pay, cost-of-living increases, local government pension scheme
- Salary-sacrifice schemes tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts retail, travel, entertainment and more
Hinckley & Bosworth - A PLACE OF OPPORTUNITY
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Senior Planning Support Officer in Hinckley employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Planning Support Officer in Hinckley
✨Tip Number 1
Network like a pro! Reach out to people in the planning field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council and its recent projects. Show them you’re genuinely interested in their work and how you can contribute. Tailor your answers to highlight your administrative skills and customer service experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in managing data and supporting planning applications clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hinckley & Bosworth Borough Council.
We think you need these skills to ace Senior Planning Support Officer in Hinckley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Planning Support Officer. We want to see how you can contribute to our Development Services team!
Show Off Your Admin Skills: Since this role involves a lot of administrative support, be sure to showcase your experience in maintaining records and managing data. We love seeing examples of your attention to detail and organisational skills!
Highlight Customer Service Experience: As a Planning Support Officer, you'll be interacting with the public, so let us know about your customer service experience. Share any stories that demonstrate your ability to handle enquiries effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Know Your Planning Basics
Brush up on the fundamentals of planning applications and regulations. Familiarise yourself with local planning policies and recent developments in Hinckley & Bosworth. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Admin Skills
Prepare examples from your past experiences that highlight your administrative skills, especially in maintaining records and managing databases. Be ready to discuss how you've handled similar tasks in a busy office environment.
✨Demonstrate Customer Service Savvy
Since the role involves responding to public enquiries, think of specific instances where you've provided excellent customer service. Share how you resolved issues or helped someone navigate a complex situation, showcasing your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, career progression opportunities, and the council's future plans. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals.