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- Tasks: Help people find their homes and ensure fair access to social housing.
- Company: Join a supportive team at Hinckley & Bosworth Borough Council.
- Benefits: Flexible working, generous pension, annual leave, and bank holidays.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in housing or customer service; strong communication skills.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 26403 - 29540 £ per year.
We are looking for a motivated and customer focused Deputy Allocations Officer to join our busy Allocations and Housing team. You will play a key role in ensuring fair, efficient, and transparent access to social housing. In this role, you will be responsible for verifying eligibility for offers of social housing, making nominations in line with our Allocations Policy, and conducting viewings on Hinckley and Bosworth Borough Council properties for prospective tenants. You will work closely with internal teams, external partners, and registered providers to ensure applicants receive a high quality service at every stage. This is a rewarding opportunity for someone who is passionate about making a positive impact on people's lives while helping us deliver a responsive and efficient allocations service.
What you will be doing:
- Managing the advertising of available properties and supporting applicants with the bidding process.
- Making nominations to Registered Providers and liaising with them to ensure smooth property offers and sign ups.
- Carrying out verification checks, home visits (where required), and reviewing supporting evidence.
- Maintaining accurate and confidential records on the housing management system.
- Providing clear, empathetic advice to applicants about their housing options, waiting times, and the allocations process.
- Supporting initiatives to improve allocations and reduce void times.
- Contributing to service improvements and policy updates.
What we are looking for:
- Experience in housing, allocations, homelessness, customer service, or a related field.
- A good understanding of housing legislation and the social housing allocations framework (or willingness to learn).
- Strong attention to detail and the ability to analyse information to make fair decisions.
- Excellent verbal and written communication skills.
- Ability to work under pressure, manage competing deadlines and respond to urgent cases.
- A customer centred approach with the ability to support people in challenging situations.
- Confidence with IT systems and case management software.
- Commitment to customer care and safeguarding.
- Full driving licence and access to a vehicle (essential).
We operate a hybrid working model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Deputy Allocations Officer in Hinckley employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Allocations Officer in Hinckley
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Hinckley & Bosworth. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in housing and customer service aligns with the role of Deputy Allocations Officer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Deputy Allocations Officer, you'll be working closely with applicants and partners. Be ready to share examples of how you've provided excellent customer service in the past, especially in challenging situations. This will highlight your empathy and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Allocations Officer in Hinckley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing, allocations, or customer service. We want to see how your skills align with the role of Deputy Allocations Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves providing clear and empathetic advice, it’s crucial to demonstrate your excellent verbal and written communication skills. Use your application to illustrate how you’ve effectively communicated with customers or colleagues in the past.
Highlight Attention to Detail: As a Deputy Allocations Officer, you'll need to manage records and make fair decisions based on information analysis. Be sure to mention any experiences where your attention to detail made a difference, whether in previous jobs or projects.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Know Your Stuff
Make sure you brush up on housing legislation and the social housing allocations framework. Understanding these topics will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. This role is all about helping people, so demonstrating your empathy and problem-solving skills will be key.
✨Be Detail-Oriented
Since the job involves verifying eligibility and maintaining accurate records, highlight your attention to detail. You might want to mention specific instances where your meticulousness made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or ongoing projects. This shows that you're engaged and eager to contribute to the Allocations and Housing team.
