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- Tasks: Provide top-notch customer service via phone, face-to-face, and online.
- Company: Join Hinckley & Bosworth, a vibrant community at the heart of England.
- Benefits: Enjoy flexible working, a great pension scheme, and generous annual leave.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: GCSE level education and experience in customer service required.
- Other info: Hybrid working model available after training; applications from all backgrounds welcome.
The predicted salary is between 21500 - 25000 £ per year.
A Customer Services Adviser Grade 4, Salary £25,584 to £28,624 per annum pro rata 27.5 hours per week, part-time, permanent contract.
An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.
As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first-class and professional front-line service either by telephone, face-to-face, or in writing, including via email or web chat. As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, such as Housing Benefits and Council Tax.
Applicants should be experienced within a customer service environment and educated to GCSE level or equivalent. You should be an excellent communicator with accurate IT skills.
We operate a ‘hybrid working' model with a mix of office-based, home, and remote working options, once full training is completed. The contractual base will be office-based with flexibility to work from home or remote locations within the borough.
Closing date: 30 June 2025
Interview date: week beginning 21 July 2025
Hinckley & Bosworth - A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to Leicester, Coventry, and Birmingham. It is an ideal location for commuting, close to the M1, M6, M69, M42, and the A5.
We welcome applications from all members of the community. Benefits include flexible working options, a generous pension scheme, and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
Customer Services Adviser employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Familiarise yourself with the specific services offered by the council, such as Housing Benefits and Council Tax. This knowledge will help you answer questions confidently during the interview and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Simulating customer interactions can help you feel more comfortable handling complex enquiries and complaints, which are key aspects of the role.
✨Tip Number 3
Research the hybrid working model that the company offers. Be prepared to discuss how you would manage your time effectively between office-based and remote work, showcasing your adaptability and organisational skills.
✨Tip Number 4
Connect with current or former employees on professional networking sites to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Services Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service experience and communication skills. Use specific examples to demonstrate how you've successfully handled customer enquiries or complaints in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service environments. Include details about your ability to work under pressure and your proficiency in IT, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service.
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled difficult situations or complaints, demonstrating your ability to remain calm and professional under pressure.
✨Communicate Clearly and Effectively
As a Customer Services Adviser, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your points effectively.
✨Familiarise Yourself with Council Services
Research the specific services offered by the council, such as Housing Benefits and Council Tax. Being knowledgeable about these areas will show your commitment to the role and help you answer questions more confidently.
✨Demonstrate Flexibility and Adaptability
Since the role involves hybrid working, be ready to discuss your adaptability to different working environments. Share experiences where you've successfully transitioned between office-based and remote work, highlighting your ability to stay productive in various settings.