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- Tasks: Provide frontline support to applicants facing homelessness and assist with their housing applications.
- Company: Join a dedicated Housing Options Team focused on making a difference.
- Benefits: Competitive salary, supportive work environment, and valuable experience in customer care.
- Why this job: Make a real impact by helping those in need find housing solutions.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: 12-month contract with opportunities for personal and professional growth.
The predicted salary is between 26403 - 29540 £ per year.
We require a Housing Triage Assessment Officer within the Housing Options Team to provide a frontline, customer focused housing service, triaging the needs of applicants facing homelessness and assisting them to proceed with their application.
Duties will include:
- Providing support to applicants
- Assessing housing needs
- Assisting with applications
Grade 4, £26,403 up to £29,540 per annum pro rata
37 hours per week, 12 months contract covering maternity
Housing Customer Care Officer in Burbage employer: Hinckley And Bosworth Borough Council
Contact Detail:
Hinckley And Bosworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Officer in Burbage
✨Tip Number 1
Make sure you know the ins and outs of the Housing Triage Assessment role. Familiarise yourself with the key responsibilities and challenges, so you can chat confidently about how you’d tackle them in an interview.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the Housing Options Team on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice your interview skills with a friend or family member. Focus on common questions for customer care roles, and don’t forget to highlight your experience in handling sensitive situations with empathy.
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Housing Customer Care Officer in Burbage
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Housing Customer Care Officer role. Highlight relevant experience and skills that match the job description, so we can see how you fit right in!
Read the Job Specs Carefully: Before hitting apply, take a good look at the job specs. Understanding what we’re looking for will help you showcase your strengths and show us why you’re the perfect fit for our Housing Options Team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hinckley And Bosworth Borough Council
✨Know Your Stuff
Make sure you’ve read the job specs thoroughly. Understand the role of a Housing Triage Assessment Officer and be ready to discuss how your skills align with the responsibilities, especially in providing customer-focused housing services.
✨Show Empathy
Since this role involves assisting applicants facing homelessness, it’s crucial to demonstrate empathy during the interview. Share examples from your past experiences where you’ve successfully supported individuals in challenging situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Housing Options Team and their approach to triaging needs. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you provide relevant answers and show that you value the interviewer’s input. It’s all about creating a positive dialogue!