Superintendent Pharmacist in London

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

This role is accountable for the safe and effective provision of pharmacy services in accordance with the Medicines Act 1968, Responsible Pharmacist Regulations, and GPhC standards. This role provides professional and regulatory oversight of all pharmacy dispensing and compounding activities, premises, and operational systems to ensure patient safety, product quality, and full regulatory compliance at all times. This is an onsite role based in our London office.

You Will

• Act as the Responsible Pharmacist in line with UK legislation and GPhC guidance.
• Establish and maintain effective control of pharmacy activities while acting as RP.
• Use professional judgement to manage risks where patient safety or legal compliance may be compromised.
• Ensure compliance with:
• GPhC Standards for Registered Pharmacies and Pharmacy Professionals
• Medicines Act 1968 and Responsible Pharmacist Regulations
• Human Medicines Regulations 2012
• Ensure SOPs are current, approved, and version-controlled and followed.
• Maintain inspection readiness, including documentation, records, and audit trails.
• Provide professional oversight of compounding activities.
• Ensure compounded medicines are prepared, checked, labelled, stored, and supplied in accordance with approved SOPs.
• Ensure complete and compliant formulation records and batch documentation, environmental, equipment, and material controls.
• Ensure appropriate segregation, traceability, and labelling standards are set and followed.
• Verify that compounding activities remain within the pharmacy’s authorised scope.
• Provide oversight and supervision of pharmacy practice.
• Ensure staff are appropriately trained and competent and working within their scope of practice.
• Address practice deviations, errors, or performance concerns promptly and appropriately.
• Promote a strong culture of patient safety and quality.
• Ensure incidents, near misses, and complaints are recorded, investigated, and escalated appropriately, managed with corrective and preventive actions (CAPAs), support continuous improvement initiatives and quality reviews.

Communication & Escalation

• Communicate clearly with pharmacy leadership, quality, and clinical teams.
• Liaise with the legal team, regulators and inspectors as required.
• Escalate significant risks, incidents, or compliance issues without delay.

You Have

• A Pharmacist registered and in good standing with the GPhC.
• 8+ years experience as a pharmacist, 5 or more as a Superintendent Pharmacist or Pharmacy Manager.
• Eligible and willing to act as Responsible Pharmacist under UK legislation.
• Demonstrated understanding of RP accountability and decision-making authority.
• Confident operating in SOP-driven, regulated environments.
• Calm, decisive, and safety-focused.

Nice to Have

• Experience in compounding pharmacy (non-sterile) or pharmaceutical manufacturing in a GMP setting.
• Familiarity with quality management systems and audit processes.
• Experience in mail-order, digital health, or scaling pharmacy operations.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match.