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- Tasks: Ensure guests have an outstanding experience at meetings and events.
- Company: Join a vibrant team at Roby1844, a canalside terrace opening soon.
- Benefits: Enjoy discounts, free meals, gym access, and international travel opportunities.
- Other info: Flexible hours and great career progression available.
- Why this job: Be part of a dynamic team and make every event unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
- Ensuring that all guests experience an outstanding level of service throughout their meeting and social event
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event
- Serving during banquets and functions, serving behind the bar
- Setting up meeting rooms and preparing them ready for our guests arrival
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Looking for ways to deliver continuous improvements to the guest experience
- Working as a part of our Roby1844 team, a canalside terrace, opening soon, serving food and drink to our guests
Benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t about work)
- Use of onsite gym
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Meals for free on shift
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible hours
#J-18808-Ljbffr
Meetings & Events Operation Assistant employer: Himanchestercity
Contact Detail:
Himanchestercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings & Events Operation Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help us understand what they value and how we can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and show off our skills in event management.
✨Tip Number 3
Dress to impress! Make sure we look the part for the interview. A smart appearance shows that we’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Meetings & Events Operation Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in relation to guest service.
Tailor Your Application: Make sure to tailor your application to the Meetings & Events Operations Assistant role. Highlight any relevant experience you have in hospitality or event management, and don’t forget to mention how you can contribute to creating outstanding guest experiences.
Be Specific About Your Skills: We love specifics! Instead of saying you’re good at customer service, give examples of how you've gone above and beyond for guests in the past. This will help us see how you can bring that same energy to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Himanchestercity
✨Know the Role Inside Out
Before your interview, make sure you understand what a Meetings & Events Operations Assistant does. Familiarise yourself with the key responsibilities like ensuring guest satisfaction and managing event setups. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves engaging with guests and building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think about times when you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Prepare for Practical Scenarios
Expect situational questions during the interview. They might ask how you'd handle a guest complaint or manage a busy event. Practise your responses to these scenarios, focusing on your ability to remain calm under pressure and your commitment to delivering excellent service.
✨Emphasise Your Flexibility
This job requires a flexible attitude and working hours, so be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you had to adjust your plans or approach to meet the needs of guests or events, showing that you're a team player who can go with the flow.