Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the top-rated Holiday Inn in the UK, known for its fun team culture.
- Benefits: Flexible hours, career development, and a supportive work environment.
- Why this job: Be part of a team that values outstanding service and personal connections.
- Qualifications: Previous hotel reception experience and a passion for customer service.
- Other info: Enjoy a dynamic workplace where you can grow and have fun!
The predicted salary is between 24000 - 36000 £ per year.
We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre. We have been consistently ranked in the top 10 on TripAdvisor and named the No.1 Holiday Inn in the UK for 3 years running!
No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details. You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And a juggler – because you love change, confident and focused on delivering outstanding guest experience whilst overseeing a busy reception.
What will I be responsible for as a Receptionist?
- “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
- Checking guests in and out using Opera PMS, in line with brand standards
- Ensuring all guest charges are accurate and process payments in accordance to company policy
- Handling guest complaints in a calm and empathising manner
- Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
- Actively promoting our loyalty program, IHG Rewards Club
- Maximising opportunities to generate revenue through upselling
- Performing reservation arrival checks
Is this Receptionist role right for me?
You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service. You will be able to work flexible hours on a shift basis including weekends and bank holidays.
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.
Receptionist in Manchester employer: Himanchestercity
Contact Detail:
Himanchestercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun and successful team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will show them you’re all about making guests smile.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional, as this reflects your enthusiasm for the role and the importance of those small details.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the opportunity!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for customer service and how you can bring a smile to our guests' faces. Don’t be afraid to share a little about yourself and why you love being a Receptionist.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone who understands the importance of those small details that make a big difference. Use examples from your past roles to show us how you’ve delivered outstanding service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities mentioned in the job description, so we know you’re the right fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our amazing team at Holiday Inn Manchester City Centre!
How to prepare for a job interview at Himanchestercity
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about examples from your past experiences where you went above and beyond for a guest. This will show that you understand the importance of making guests smile and can relate to the role.
✨Familiarise Yourself with Opera PMS
Since you'll be using Opera PMS for check-ins and check-outs, it’s a good idea to familiarise yourself with the system if you haven’t already. Even if you don’t know it inside out, showing that you’re eager to learn and adapt will impress the interviewers.
✨Anticipate Questions About Handling Complaints
Prepare for questions about how you would handle difficult situations or guest complaints. Think of specific instances where you resolved an issue calmly and effectively. This will demonstrate your ability to empathise and maintain a positive atmosphere.
✨Show Your Enthusiasm for the Role
Let your passion for delivering outstanding service shine through during the interview. Share why you love being a receptionist and how you can contribute to the fun and successful team at Holiday Inn Manchester City Centre. A genuine smile and positive attitude can go a long way!
