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- Tasks: Welcome guests, manage check-ins/outs, and complete night audits.
- Company: Join leaf HOSPITALITY, a leader in hotel management focused on excellence.
- Benefits: Enjoy competitive pay, discounts, learning opportunities, and bonuses.
- Why this job: Be a vital part of our team, creating memorable experiences for guests at night.
- Qualifications: Enthusiastic, trustworthy, and comfortable with front office systems; experience preferred but not required.
- Other info: Uniform provided; work with a supportive night team.
The predicted salary is between 24000 - 36000 £ per year.
You will provide a warm and friendly welcome to our guests during the night-time shift at the hotel. You will be based at the hotel’s reception desk and will use the front office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a Company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area.
During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings.
You will be a team player working with another Night Auditor each night. The Night team will rotate shifts and you’ll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team, and our food and beverage departments. Your role in this business is a highly valued and appreciated position., * General Reception duties include greeting, checking in and out guests in line with the Brand Standards
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Professional use of email and telephone. And the use of our front office system to process bookings and check-in and outs.
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Completion of night audits and security observations.
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Responsible for guest welfare on an evening.
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Cash and card handling in line with the company policies.
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Duty management responsibilities.
We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative.
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Competitive pay and package
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Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
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Continuous learning & development opportunities
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Free access to 24 / 7 employee assistance program
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Additional annual leave and family leave
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Service bonus for 5 and 10 years up to £1K
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Team Member of the month – £100 and Team Member of the year – £500
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Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do : be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial
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Nights Supervisor employer: Hilton Worldwide
Contact Detail:
Hilton Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Supervisor
✨Tip Number 1
Familiarize yourself with the hotel's offerings and local attractions. This knowledge will not only help you answer guest queries effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially over the phone. A friendly and professional telephone manner is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with using front office systems. If you have access to similar software, practice navigating it to build your confidence before the interview.
✨Tip Number 4
Show your enthusiasm for night shifts. Be prepared to discuss how your lifestyle aligns with working during these hours and why you enjoy the unique atmosphere of a hotel at night.
We think you need these skills to ace Nights Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Nights Supervisor position. Understand the key responsibilities, such as guest check-in and check-out, handling queries, and completing night audits.
Highlight Relevant Experience: If you have previous experience in a front-of-house position, be sure to highlight this in your CV and cover letter. Even if you don't have direct experience, emphasize any customer service roles or skills that demonstrate your ability to interact positively with guests.
Showcase Your Personality: Since the role requires a warm and friendly demeanor, make sure your application reflects your personality. Use a conversational tone in your cover letter and express your enthusiasm for working nights and being a point of contact for guests.
Tailor Your Application: Customize your CV and cover letter to align with the values of leaf HOSPITALITY. Mention how you embody their principles of excellence, integrity, and teamwork, and how you can contribute to delivering excellent service.
How to prepare for a job interview at Hilton Worldwide
✨Show Your Warmth
As a Nights Supervisor, you'll be the first point of contact for guests during the night. Make sure to convey your friendly and welcoming demeanor during the interview. Practice greeting someone as if they were a guest checking in.
✨Demonstrate Your Knowledge
Familiarize yourself with the hotel’s offerings and the local area. During the interview, be prepared to discuss what you know about the hotel and how you would assist guests with their queries.
✨Highlight Your Team Spirit
Emphasize your ability to work well in a team, especially since you'll be collaborating with another Night Auditor. Share examples from past experiences where teamwork led to successful outcomes.
✨Discuss Your Initiative
The role requires working with little supervision, so be ready to talk about times when you've taken initiative in previous jobs. This will show that you can handle responsibilities effectively during the night shift.
