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- Tasks: Join us as a Food & Beverage Operative, delivering top-notch customer service in various settings.
- Company: Be part of the Klarent Hospitality Group, known for rewarding and recognizing hard work.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and access to leisure facilities.
- Why this job: This role offers growth opportunities, a fun team environment, and the chance to make guests smile.
- Qualifications: We're looking for positive, ambitious team players with great communication skills and a willingness to learn.
- Other info: Flexible shifts available; perfect for students looking to gain experience in hospitality.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., * Food & Beverage Operative supports their team in delivering exceptional customer service
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Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
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You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
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Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
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Have a visible presence within your working area
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Ensure that all customer requests and queries are responded to promptly and effectively
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Able to learn from points of complaints to enhance future customer service
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Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
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Have a good insight knowledge of hotel and the hotel’s products
Welcome to DoubleTree by Hilton Edinburgh Airport, where we’ll greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street. Catch a show at the EICC or Royal Highland Showground with ease during your stay. Reach Murrayfield Stadium in just 20 minutes via bus or tram.
Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check-out time.
Gather with friends and co-workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24-hour room service. Go for a swim in the heated indoor pool, take a class in the fitness centre, or book a beauty appointment in our spa.
Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air-conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. The hotel is also pleased to offer event catering, a business centre and ample car parking.
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Passionate and willingness to learn
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Positive attitude and someone who makes our guests smile
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Genuinely friendly and caring
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Enjoys working as part of a team
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Ambitious and hard working
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Good organisational / time management skills.
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Resilient, creativity, able multitask and can work under pressure
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Good command of English language to enable communication with the team
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Good communication and excellent grooming standards
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Ability to work morning, afternoon/evening, and weekends
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Deliver exceptional customer experiences all the time
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Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Would you like to work for a company that gives you:
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£250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
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Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
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Meals provided whilst on shift
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Sales incentives and initiative rewards
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Discounted / Free use of leisure facilities – "Hotel specific"
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Free Car Parking – "Hotel specific"
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Stays in our hotels at discounted prices or
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Even free stays in our hotels as one of our rewards & recognition incentives,
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Opportunities for your personal development within the Hotel Group Brand Portfolio
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Fully funded apprenticeships – T&C’s apply
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Annual Holidays entitlements inclusive of Bank Holidays
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Opportunity to buy additional holiday entitlements
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Pension enrolment
Food & Beverage Operative employer: Hilton Worldwide
Contact Detail:
Hilton Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarize yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to exceptional customer service will help you align your approach during the interview.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you went above and beyond for a guest. This demonstrates your willingness to learn and your positive attitude.
✨Tip Number 3
Prepare to discuss how you handle difficult situations, such as guest complaints. Highlight your resilience and creativity in finding solutions that ensure guest satisfaction.
✨Tip Number 4
Emphasize your teamwork skills and ability to multitask under pressure. Provide examples of how you've successfully collaborated with others in fast-paced environments.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Food & Beverage Operative position. Highlight key responsibilities and required skills, such as customer service excellence and teamwork, to tailor your application.
Craft a Tailored CV: Create a CV that emphasizes your relevant experience in hospitality or customer service. Include specific examples of how you've delivered exceptional service or handled guest complaints effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your willingness to learn. Mention how your positive attitude and ability to work under pressure make you a great fit for the team.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure your application reflects your command of the English language. Use clear and concise language, and consider including examples of how you've successfully communicated with guests or team members in the past.
How to prepare for a job interview at Hilton Worldwide
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you have collaborated with colleagues in previous jobs to create a positive atmosphere and enhance service delivery.
✨Prepare for Common Scenarios
Think about potential guest complaints or challenging situations you might face in the role. Be ready to discuss how you would handle these scenarios effectively and maintain a friendly demeanor.
✨Know the Venue and Its Offerings
Familiarize yourself with the hotel, its amenities, and the food and beverage options available. This knowledge will help you answer questions confidently and show your genuine interest in the position.
