At a Glance
- Tasks: Lead a global team to enhance sales support and streamline processes.
- Company: Join Hilton, a top global hospitality brand known for exceptional guest experiences.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a visionary team driving impactful change in a dynamic environment.
- Qualifications: 15+ years in Sales or Operations; 10+ years leading teams; strong communication skills.
- Other info: Opportunity to travel internationally and collaborate with diverse teams globally.
The predicted salary is between 72000 - 108000 £ per year.
This is your chance to lead a Global Sales Support & Enablement Team that provides best-in-class administrative, reporting, lead management, RFP response management and sales process execution to support Hilton Worldwide Sales teams globally.
What will I be doing?
You will drive sales performance by building a team to remove friction from the sales process, maximize high-touch customer engagement, and deliver a "follow-the-sun" solution for Sales professionals and B2B customers. You will oversee regionally-based local Support teams as well as a global team of specialists and contractors. This position reports to the Vice President, Hilton Reservations & Customer Care (HRCC).
What your day-to-day will be like:
- Monitor ongoing operations of all support delivery models to ensure SLA achievement;
- Review weekly and monthly performance reporting focused on direct reports and teams, along with crafting action plans to address efficiency opportunities.
- Review existing processes and systems to make recommendations on process improvements and achieve consensus and support from the diverse groups within IT and the business to implement processes.
- Drive towards solutions for hard problems to the team's current stressors, such as streamlined processes that maximize the teams efficiency, contributors to work/life balance issues, and areas where resources are wasted or could be optimized.
How you will collaborate with others:
- Partner with Sales leadership to understand business challenges and find tailored solutions;
- Provide real-time visibility into performance and progress for all stakeholders.
- Communicate the global strategy to the wider organization to guide agreement amongst important partners and foster a strong relationship across a complex matrixed global environment.
- Attend regular meetings with the Sales Support leadership team(s) to monitor current initiatives, prioritize future work, and progress toward goals.
- Conduct team meetings and calls to discuss team performance, action plans and foster team engagement.
- Create structures and processes that provide appropriate oversight of delivery, standardization and global alignment yet allowing Team Members autonomy and flexibility to support unique stakeholder needs.
What initiatives you will take ownership of:
- Development and implementation of the global sales support strategy involving complex transformational programs.
- Process automation and optimization initiatives to drive efficiency, reduce cost and increase speed-to-market.
- Manage team budgets based on ongoing assessments of Salary, Contract, Travel and Administrative needs to support business priorities and drive cost efficiencies.
- Represent the sales support function in new strategic initiatives, new tech platforms, and new projects to represent the voice of the team.
What are we looking for?
Success will demonstrate itself through the following attributes and skills:
- Visionary leader that develops complex ideas and organization strategy that has long-term, strategic impact and aligns with enterprise direction; Converts thinking of others or gains acceptance of complex ideas where difficult, but necessary.
- People-focused leader with ability to support demographically diverse teams and can demonstrate an experience with cultural awareness, empathetic leadership, and coaching.
- Champion of a team culture with the collaboration of HR on topics such as: rewards and recognition, performance, talent development, learning and development, team culture etc.
- Early adopter and the ability to identify and champion change, to drive and deliver process improvements, efficiencies and best in-class support.
- Strong relationship builder (internal and external stakeholders, vendors, partners) in a highly complex and matrixed environment.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- 15+ years of work experience in Sales, Operations, or Customer-centric functions.
- 10+ years of experience leading teams.
- Proven strength in collaboration, communication (written, verbal, listening etc), influencing others, empathetic, strategic-thinker, culturally aware, and change champion.
- Globally aware and has worked with other regions to understand cultural nuances, leadership styles, and regional differences.
- Able to travel at least 30% of the time, including international destinations.
- Flexibility to work a non-traditional schedule with availability for synchronous meetings with all local Support teams and global Sales partners to accommodate business times in all three regions.
- Collaborate with global regional teams and leadership during their core business hours 10+ hours a week.
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS or equivalent on the job experience.
- Experience leading global teams.
- Salesforce or Project Management Certification.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Senior Director, Global Sales Support & Enablement employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Global Sales Support & Enablement
✨Tip Number 1
Network with professionals in the hospitality and sales enablement sectors. Attend industry conferences or webinars where you can meet potential colleagues or leaders from Hilton. Building these connections can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with Hilton's global sales strategies and recent initiatives. Understanding their current challenges and successes will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their goals.
✨Tip Number 3
Prepare to discuss your leadership style and how it has positively impacted team performance in previous roles. Highlight specific examples of how you've driven process improvements and fostered a collaborative environment, as these are key attributes they are looking for.
✨Tip Number 4
Research the latest trends in sales support technology and process automation. Being knowledgeable about tools like Salesforce and how they can enhance sales efficiency will demonstrate your commitment to innovation and improvement in the role.
We think you need these skills to ace Senior Director, Global Sales Support & Enablement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and enablement. Focus on leadership roles, team management, and any specific achievements that demonstrate your ability to drive sales performance.
Craft a Compelling Cover Letter: In your cover letter, express your vision for the role and how your experience aligns with Hilton's goals. Mention your understanding of the hospitality industry and your approach to leading diverse teams.
Showcase Leadership Skills: Emphasise your leadership style and experience in managing global teams. Provide examples of how you've successfully implemented process improvements and driven efficiency in previous roles.
Highlight Cultural Awareness: Given the global nature of the role, illustrate your experience working with diverse teams and your understanding of cultural nuances. This will show your capability to lead in a complex, matrixed environment.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Leadership Experience
As a Senior Director, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration and engagement.
✨Understand the Sales Process
Familiarise yourself with the sales processes relevant to Hilton and be ready to discuss how you can streamline these processes. Highlight any previous experience you have in optimising sales operations or improving efficiency.
✨Emphasise Cultural Awareness
Given the global nature of the role, it's crucial to show your understanding of cultural nuances. Be prepared to discuss how you've worked with diverse teams and adapted your approach to different cultural contexts.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategic initiatives and process improvements. Think about how you can contribute to Hilton's vision and be ready to share your ideas on driving change and innovation within the sales support function.