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- Tasks: Be the go-to person for guests, providing info and booking services.
- Company: Join the iconic Waldorf Hilton, a top-rated workplace in the UK.
- Benefits: Enjoy a competitive salary, commission, and a vibrant work culture.
- Why this job: Experience the thrill of hospitality in London's theatre district.
- Qualifications: Positive attitude, great communication skills, and some concierge experience preferred.
- Other info: Work in a historic hotel with a commitment to guest satisfaction.
The predicted salary is between 30000 - 32000 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”.
The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800s, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites, blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the centre of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach.
Salary: £30,000 to £32,000 a year + Commission/Incentives
A Senior Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
- Process and deliver messages for Guests.
- Deliver and safely store Guest luggage.
- Stay current with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Maintain a clean, healthy, and safe working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What are we looking for?
Senior Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Flexibility to respond to a variety of different work situations.
- Ability to work on your own and as part of a team.
- Knowledge of the local area.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Concierge in a hotel environment.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Senior Concierge employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Senior Concierge, you'll need to provide guests with recommendations for restaurants, theatres, and other experiences, so having a solid knowledge of what's available will set you apart.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's during a phone call or in-person networking, demonstrating a positive attitude and excellent communication can leave a lasting impression on potential employers.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online forums where you can connect with other professionals. Building relationships can lead to job opportunities and insider information about openings.
✨Tip Number 4
Research the Waldorf Hilton and its unique offerings. Understanding the hotel's history, values, and services will help you tailor your approach and demonstrate genuine interest during interviews.
We think you need these skills to ace Senior Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Concierge position. Understand the key responsibilities and required skills, such as customer service excellence and local area knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and concierge services. Emphasise any previous roles where you provided exceptional customer service or managed guest enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to handle guest requests and provide personalised service.
Highlight Soft Skills: In your application, focus on soft skills such as communication, flexibility, and teamwork. These are crucial for a Senior Concierge role, so provide examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Local Knowledge
As a Senior Concierge, having in-depth knowledge of the local area is crucial. Be prepared to discuss your favourite spots in London, including restaurants, theatres, and attractions. This will demonstrate your ability to provide personalised recommendations to guests.
✨Emphasise Your Customer Service Skills
Highlight your commitment to delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond for a guest. This will show that you understand the importance of creating memorable experiences.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility and the ability to work well with others. Prepare to discuss situations where you adapted to changing circumstances or collaborated effectively with team members to solve problems.
✨Project a Professional Image
First impressions matter, especially in hospitality. Dress appropriately for the interview and maintain a positive, professional demeanour throughout. This will reflect your understanding of the role's expectations and the hotel's standards.
