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- Tasks: Clean guest rooms and manage requests to ensure a top-notch experience.
- Company: Join Hilton, a global leader in hospitality with a century of excellence.
- Benefits: Enjoy flexible hours, team perks, and a vibrant work culture.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Positive attitude, good communication skills, and a commitment to service.
- Other info: Ideal for those seeking a rewarding role in a prestigious hotel.
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What will I be doing?
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Room Attendant | Waldorf Astoria Amsterdam employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant | Waldorf Astoria Amsterdam
✨Tip Number 1
Familiarise yourself with the Waldorf Astoria brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, as they are crucial for managing guest requests effectively. Being able to convey information clearly and courteously can set you apart from other candidates.
✨Tip Number 3
Showcase your flexibility and reliability by preparing examples from past experiences where you successfully adapted to changing situations or went above and beyond for guests. This will highlight your commitment to high levels of customer service.
✨Tip Number 4
If you have hotel experience or have worked in a similar position, be ready to discuss specific tasks you performed and how they relate to the responsibilities of a Room Attendant. This will demonstrate your capability and readiness for the role.
We think you need these skills to ace Room Attendant | Waldorf Astoria Amsterdam
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant. Familiarise yourself with the tasks mentioned in the job description, such as cleaning guest rooms and managing requests.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in housekeeping or customer service. Emphasise skills like attention to detail, communication, and your ability to work both independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your commitment to high levels of customer service and your positive attitude.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as ensuring all amenities are replenished and rooms are spotless.
✨Demonstrate Your Customer Service Skills
Since the role involves managing guest requests, be prepared to discuss examples of how you've provided excellent customer service in the past. This will show that you understand the importance of guest satisfaction.
✨Emphasise Teamwork and Flexibility
Mention your experience working in teams and your flexibility in adapting to different situations. The interviewer will appreciate your ability to collaborate with others and assist different departments when needed.
✨Prepare for Practical Questions
Expect questions about how you would handle specific scenarios, such as dealing with a guest complaint or managing time effectively while cleaning multiple rooms. Practising these responses can help you feel more confident during the interview.
