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- Tasks: Join us as a Room Attendant, cleaning and preparing guest rooms for an unforgettable stay.
- Company: Hilton St Georges Park is the home of English football and a leader in global hospitality.
- Benefits: Enjoy free meals, discounted hotel stays, and 28 days holiday, increasing to 33 days!
- Why this job: Be part of a high-performing team in a unique environment with opportunities for personal growth.
- Qualifications: A positive attitude, good communication skills, and a commitment to excellent customer service are essential.
- Other info: This is a part-time role, working 24 hours a week, with modern and inclusive team areas.
Kick start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high performing team, creating a home from home for our leisure guests, world class sport teams and corporate clients.
Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition, we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acres of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Please note this is a part time role, working 24 hours a week.
We can offer you:
- Hourly Rate of £12.39
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member’s areas
What will I be doing?
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
- Hotel experience
Every job makes the stay. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.
Room Attendant employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with Hilton's values and mission. Understanding what the company stands for will help you align your responses during any interviews or conversations with the team, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service skills in any discussions. As a Room Attendant, you'll be directly impacting guests' experiences, so demonstrating your commitment to high levels of service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and reliability. The role requires working as part of a team and independently, so sharing examples of how you've successfully managed similar situations in the past can strengthen your application.
✨Tip Number 4
Show enthusiasm for the unique environment at Hilton St Georges Park. Mentioning your interest in working in a setting that supports sports teams and leisure guests can demonstrate your passion for the role and the hospitality industry.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Room Attendant. Tailor your application to highlight relevant experience and skills that match what Hilton is looking for.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your previous experience in housekeeping or similar roles. Emphasise any customer service experience and your ability to work both independently and as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Hilton and how you can contribute to creating a welcoming environment for guests. Mention specific qualities that make you a good fit for the role, such as your positive attitude and commitment to high standards.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a housekeeping role.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Positive Attitude
Hilton values a positive attitude, so make sure to convey your enthusiasm for the role. Smile, maintain eye contact, and express your eagerness to contribute to the team.
✨Demonstrate Good Communication Skills
As a Room Attendant, you'll need to interact with guests and team members. Practice clear and concise communication during the interview, and be ready to discuss how you've effectively communicated in past roles.
✨Highlight Your Customer Service Commitment
Prepare examples of how you've delivered excellent customer service in previous jobs. Discuss specific situations where you went above and beyond to ensure guest satisfaction, as this aligns with Hilton's focus on creating memorable experiences.
✨Emphasise Flexibility and Teamwork
Being flexible and able to work well in a team is crucial for this role. Share instances where you've adapted to changing circumstances or collaborated successfully with colleagues to achieve a common goal.
