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- Tasks: Welcome guests, provide exceptional service, and assist with check-in/check-out.
- Company: Join Hilton Newcastle, the UK’s #1 Great Place to Work 2025.
- Benefits: Enjoy a competitive hourly rate, free meals, and discounts on travel and dining.
- Why this job: Be part of a supportive team, grow your career, and make a difference in hospitality.
- Qualifications: Friendly, positive attitude; passion for customer service; no prior experience required.
- Other info: Flexible shifts, modern team areas, and opportunities for personal development.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!-At Hilton Newcastle we grow as “one”, with the feeling of learning something new every day, genuinely helping and supporting one another. We are exceptionally proud of what we do here, from delivering the highest level of service to our guests, to giving a sense of stability and leadership to our colleagues, providing the best experience than any other hotels in the north east.
Shift times will vary from 7 am – 11 pm and will include weekends
A WORLD OF REWARDS
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Hourly Rate of £12.27 on a 30 hour a week part-time contract.
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Smart uniform provided
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Free and healthy meals when on duty
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Grow your Career
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Personal Development programmes designed to support you at every step of your career
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A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
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Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
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High street discounts: with Perks at Work
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Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
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Discounted dental and health cover
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Free Parking (depending on availability)
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Discounted Taxi when public transports are not available
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Modern and inclusive Team Member’s areas
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- You will join the Front Office team, working in the Reception area of the hotel.
- You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
- Are youfriendly, positive, passionate and eager to be part of a team of likeminded professionals?
Then this is the job for you!
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels –Hilton Brands | Global Hospitality Company
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Receptionist employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Hilton's values and mission. Understanding what makes Hilton a great place to work will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a Receptionist, you'll be the first point of contact for guests, so role-playing different scenarios can help you feel more confident in providing exceptional service.
✨Tip Number 3
Network with current or former Hilton employees. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge during the hiring process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the shifts vary from early morning to late evening, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Hilton Newcastle that appeal to you, such as their commitment to exceptional customer service and team support.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality. Use specific examples to demonstrate your ability to create memorable experiences for guests and your knowledge of hotel operations.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Team Spirit
Hilton values teamwork, so be ready to discuss your experiences working in a team environment. Share stories that showcase your ability to collaborate, support colleagues, and contribute to a positive workplace culture.
✨Know the Hotel Inside Out
Familiarise yourself with Hilton's services, facilities, and values before the interview. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Exude Positivity and Enthusiasm
A friendly and positive attitude is crucial for a Receptionist. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your passion for creating memorable experiences for guests.
