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- Tasks: Supervise cleanliness of public areas and manage a team of cleaners.
- Company: Join Conrad London St James, a top-rated luxury hotel known for exceptional service.
- Benefits: Earn £14.50 per hour, enjoy meals on duty, and access global travel opportunities.
- Why this job: Be part of a fabulous team in a vibrant hotel environment with a focus on guest satisfaction.
- Qualifications: Strong organisational skills, good communication, and a passion for guest service are essential.
- Other info: Located near major transport links, making commuting easy!
The predicted salary is between 28000 - 42000 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Hourly rate of £14.50
- A global travel program for team members
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
The Role:
As a Public Area Supervisor, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Responsible for overseeing and ensuring the cleanliness of all public areas
- Manage, train and develop the public area cleaners
- Carry out lost property procedures
- Manage customer service issues quickly and effectively
- Manage master keys in his/her possession
- Organise regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
- Report maintenance issues to Maintenance/Engineering Department
- Patrol Front of House areas and Public Toilets regularly throughout the shift
- Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
- Ensure a thorough handover to Housekeeping teams
- Carry out preventative maintenance on equipment
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Carry out any other reasonable task set by the hotel\’s management
- Provide excellent Guest service
What are we looking for?
A Public Area Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication skills
- Ability to work under pressure
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel or leisure sector experience
- Previous experience at Supervisory level
Travel:
- St James Park Tube Station– District & Circle Line – across the road
- Westminster Tube Station– Jubilee Line (4 Mins Walk)
- Victoria Station(8 Mins Walk)
- Waterloo Station (10 Mins Walk)
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Public Area Supervisor employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Supervisor
✨Tip Number 1
Familiarise yourself with the Conrad London St James and its unique offerings. Understanding the hotel's various outlets, like The Blue Boar Pub and The Pem, will help you demonstrate your enthusiasm for the role and how you can contribute to their exceptional service.
✨Tip Number 2
Network with current or former employees of Hilton or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your previous supervisory experience in detail. Highlight specific examples where you successfully managed a team or improved cleanliness standards, as this will showcase your ability to excel in the Public Area Supervisor role.
✨Tip Number 4
Demonstrate your passion for guest service by sharing personal anecdotes or experiences where you went above and beyond for customers. This will resonate well with the hiring team, as they value exceptional service.
We think you need these skills to ace Public Area Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Public Area Supervisor. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, especially any supervisory roles. Highlight your organisational skills, ability to work under pressure, and passion for guest service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage teams and maintain high standards of cleanliness and service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Organisational Skills
As a Public Area Supervisor, you'll need to demonstrate excellent organisational and planning skills. Be prepared to discuss specific examples from your past experiences where you successfully managed tasks or led a team, highlighting how you prioritised responsibilities.
✨Emphasise Your Customer Service Passion
This role is all about delivering exceptional guest service. During the interview, share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond to resolve issues or enhance a guest's experience.
✨Prepare for Team Management Questions
Since you'll be managing and training staff, expect questions about your leadership style and how you motivate your team. Think of examples where you successfully trained someone or improved team performance, and be ready to discuss your approach to conflict resolution.
✨Know the Hotel's Standards
Familiarise yourself with Conrad London St James and its service standards. Research their unique offerings, like The Blue Boar Pub and The Pem, so you can speak knowledgeably about how you would uphold and contribute to their reputation for excellence during the interview.
